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Reconsidering information management roles and capabilities in disaster response decision-making units
Nitesh Bharosa
author
Marijn Janssen
author
2009
Information Systems for Crisis Response and Management, ISCRAM
Gothenburg
English
When disaster strikes, the emerging task environment requires relief agencies to transform from autonomous mono-disciplinary organizations into interdependent multidisciplinary decision-making units. Evaluation studies reveal that adaptation of information management to the changing task environment is difficult resulting in poor information quality, indicating information was incorrect, outdated or even unavailable to relief workers. In this paper, we adopt a theory-driven approach to develop a set of information management roles and dynamic capabilities for disaster management. Building on the principles of advance structuring and dynamic adjustment, we develop a set of roles and capabilities, which we illustrate and extend using two field studies in the Netherlands. By studying regional relief workers in action, we found that in tactical disaster response decisionmaking units, several information management roles are not addressed and that information managers are preoccupied with information gathering and reporting, whereas information quality assurance is not on the agenda.
Decision making
Disaster prevention
Disasters
Human resource management
Information analysis
Information management
Information systems
Quality assurance
Adaptivity
Decision-making units
Disaster management
Dynamic capabilities
Information architectures
Information gathering
Information managers
Roles
Emergency services
exported from refbase (http://idl.iscram.org/show.php?record=319), last updated on Tue, 03 Nov 2015 10:57:50 +0100
text
http://idl.iscram.org/files/bharosa/2009/319_Bharosa+Janssen2009.pdf
NiteshBharosa+MarijnJanssen2009
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
ISCRAM 2009
J. Landgren
S
Jul
editor
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
2009
Information Systems for Crisis Response and Management, ISCRAM
Gothenburg
conference publication
9789163347153
2411-3387
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