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When and how (not) to trust IT? Supporting virtual emergency teamwork
Monika Büscher
Preben Holst Mogensen
Margit Kristensen
F. Fiedrich, B.V. de W.
In this paper we use the formative evaluation of a prototype 'assembly' of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The prototype assembly, called "Overview", was implemented in collaboration with police, fire and medical emergency services as part of the real life event management during the Tall Ships' Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build Overview), and delineate design guidelines to enable the productive integration of pervasive computing.
urn:ISBN:9780615206974
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=When%20and%20how%20%28not%29%20to%20trust%20IT%3F%20Supporting%20virtual%20emergency%20teamwork&stitle=ISCRAM%202008&issn=2411-3387&isbn=9780615206974&date=2008&spage=167&epage=176&aulast=Monika%20B%FCscher&au=Preben%20Holst%20Mogensen&au=Margit%20Kristensen&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Washington%2C%20DC&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=357
citekey:MonikaBuescher_etal2008
citation:Monika Büscher, Preben Holst Mogensen, & Margit Kristensen. (2008). When and how (not) to trust IT? Supporting virtual emergency teamwork. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 167-176). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
2008
ConferencePaper
text
Computer architecture
Design
Information systems
Formative evaluation
Innovative technology
Palpable computing
Participatory design
Pervasive computing technology
Situation awareness
Trust in technologies
Virtual team
Ubiquitous computing
file:http://idl.iscram.org/files/buescher/2008/357_Buescher_etal2008.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
2008
167
176
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