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When and how (not) to trust IT? Supporting virtual emergency teamwork
Monika Büscher
author
Preben Holst Mogensen
author
Margit Kristensen
author
2008
Information Systems for Crisis Response and Management, ISCRAM
Washington, DC
English
In this paper we use the formative evaluation of a prototype 'assembly' of pervasive computing technologies to specify design implications for emergency virtual teamwork tools. The prototype assembly, called "Overview", was implemented in collaboration with police, fire and medical emergency services as part of the real life event management during the Tall Ships' Races 2007 in Denmark. We describe how the emergency teams used the technologies for collaboration between distributed colleagues, to produce shared situation awareness, to manage efforts and resources and respond to minor emergencies. Trust in technology is a key need virtual teams identify in their endeavours to dovetail innovative technologies into emergency work. We show how practices of working up trust are supported by the PalCom open architecture (which was used to build Overview), and delineate design guidelines to enable the productive integration of pervasive computing.
Computer architecture
Design
Information systems
Formative evaluation
Innovative technology
Palpable computing
Participatory design
Pervasive computing technology
Situation awareness
Trust in technologies
Virtual team
Ubiquitous computing
exported from refbase (http://idl.iscram.org/show.php?record=357), last updated on Sun, 09 Aug 2015 06:48:42 +0200
text
http://idl.iscram.org/files/buescher/2008/357_Buescher_etal2008.pdf
MonikaBuescher_etal2008
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2008
F. Fiedrich
B
Van
de
Walle
editor
5th International ISCRAM Conference on Information Systems for Crisis Response and Management
2008
Information Systems for Crisis Response and Management, ISCRAM
Washington, DC
conference publication
167
176
9780615206974
2411-3387
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