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Learning from previous humanitarian operations, a business process reengineering approach
Anthony Charles
author
Matthieu Lauras
author
Rolando Tomasini
author
2009
Information Systems for Crisis Response and Management, ISCRAM
Gothenburg
English
Uncertainty and risks are part of humanitarians' daily routine. Most of the time, infrastructures are damaged or non-existent, the political climate is highly volatile, communication means are insufficient, and so on. Therefore, humanitarian organizations often have to find original methods to implement their supply chains. They may also face recurrent problems, that requires them to change the way they operate. And yet, as they lack the time and resources to reflect on the lessons learnt, most of their best practices and issues are neither captured nor communicated. The aim of the study is thus to propose a framework to capitalize humanitarians' knowledge and know-how, to analyze both gaps and best practices and learn from one operation to another. To this end, we propose a framework derived from traditional Enterprise Modelling tools, adapted to fit relief chains' specificities. Field applications are then given to illustrate our approach and its beneficial effects.
Chains
Information systems
Knowledge management
Supply chains
Technology transfer
Beneficial effects
Business process re-engineering
Enterprise modelling
Field application
Humanitarian logistics
Humanitarian operations
Political climate
Uncertainty and risks
Reengineering
exported from refbase (http://idl.iscram.org/show.php?record=384), last updated on Sat, 08 Aug 2015 12:59:56 +0200
text
http://idl.iscram.org/files/charles/2009/384_Charles_etal2009.pdf
AnthonyCharles_etal2009
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
ISCRAM 2009
J. Landgren
S
Jul
editor
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
2009
Information Systems for Crisis Response and Management, ISCRAM
Gothenburg
conference publication
9789163347153
2411-3387
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