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Communication media use in emergency response management
Sherri L. Condon
author
Jason R. Robinson
author
2014
The Pennsylvania State University
University Park, PA
English
The communications of emergency response managers were tracked during simulated catastrophic events at a university campus in the Washington, D.C. region. Local, state, and federal response managers interacted with each other and with students using a variety of communication media in order to investigate the utility of new communication channels for emergency response management. Students and emergency managers interacted using a Twitter-like platform and a portal built with Ushahidi crowd-sourcing software. The emergency managers also used a chat interface that included private instant messaging, telephone, and the county's existing emergency web portal. Their media use was analyzed along with the functions of their communications, and the patterns that emerged are described and quantified.
Information systems
Managers
Catastrophic event
Communication media
Emergency response
Emergency response management
Information and Communication Technologies
Instant messaging
Social media
University campus
Emergency services
exported from refbase (http://idl.iscram.org/show.php?record=412), last updated on Tue, 04 Aug 2015 12:45:44 +0200
text
http://idl.iscram.org/files/condon/2014/412_Condon+Robinson2014.pdf
SherriL.Condon+JasonR.Robinson2014
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2014
S.R. Hiltz
M
S
Pfaff
editor
11th International ISCRAM Conference on Information Systems for Crisis Response and Management
2014
The Pennsylvania State University
University Park, PA
conference publication
687
696
9780692211946
2411-3387
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