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An automated crisis online dispatcher
Siska Fitrianie
Leon J.M. Rothkrantz
B. Van de Walle, P.B., K. Nieuwenhuis
An experimental automated dialogue system that plays the role of a crisis hotline dispatcher is currently developed. Besides controlling the communication flow, this system is able to retrieve information about crisis situations from user's input. It offers a natural user interaction by the ability to perceive and respond to human emotions. The system has an emotion recognizer that is able to recognize the emotional loading from user's linguistic content. The recognizer uses a database that contains selected keywords on a 2D "arousal" and "valence" scale. The output of the system provides not only the information about the user's emotional state but also an indication of the urgency of his/her information regarding to crisis. The dialogue system is able to start a user friendly dialogue, taking care of the content, context and emotional loading of user's utterances.
urn:ISBN:9789054874171; 9789090218717
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=An%20automated%20crisis%20online%20dispatcher&stitle=ISCRAM%202007&issn=2411-3387&isbn=9789054874171%3B%209789090218717&date=2007&spage=525&epage=536&aulast=Siska%20Fitrianie&au=Leon%20J.M.%20Rothkrantz&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Delft&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=495
citekey:SiskaFitrianie+LeonJ.M.Rothkrantz2007
citation:Siska Fitrianie, & Leon J.M. Rothkrantz. (2007). An automated crisis online dispatcher. In K. Nieuwenhuis P. B. B. Van de Walle (Ed.), Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers (pp. 525-536). Delft: Information Systems for Crisis Response and Management, ISCRAM.
2007
ConferencePaper
text
Human computer interaction
Natural language processing systems
Speech processing
Crisis management
Crisis situations
Dialogue systems
Emotion recognition
Emotional state
Human-computer dialogues
NAtural language processing
Natural user interactions
Behavioral research
file:http://idl.iscram.org/files/fitrianie/2007/495_Fitrianie+Rothkrantz2007.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
2007
525
536
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