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Towards context-based information delivery to police officers: A questionnaire-based requirements elicitation study
Beibei Hu
author
Jan Hidders
author
Philipp Cimiano
author
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
English
In the area of information system design, the development of context-aware systems which can provide relevant information in a context-driven fashion to support mobile users in crisis management tasks represents a great challenge. Motivated by the fact that police officers are often overwhelmed by too much information, the goal of the MOSAIC project (a multi-officer system of agents for informed crisis control) is to support mobile police officers by a system which delivers contextualized information that is relevant to the task at hand. In order to elicit the information requirements of police officers who are involved in crisis situations, a questionnaire-based requirements elicitation study has been carried out in the context of the work described here. The results mainly shed light on the situation-specific information requirements of police officers in certain scenarios. The design requirements that follow from our study have clearly the potential to guide the design of context-based information delivery systems for users involved in critical situations such as the police officers we target. Our findings thus offer an important contribution to the field of information system design for crisis management.
Information systems
Law enforcement
Mobile agents
Requirements engineering
Surveys
Systems analysis
Context-aware systems
Context-based information
Crisis management
Crisis situations
Information requirement
Mobile users
Police officers
Requirements elicitation
Information management
exported from refbase (http://idl.iscram.org/show.php?record=598), last updated on Sat, 08 Aug 2015 12:42:27 +0200
text
http://idl.iscram.org/files/hu/2010/598_Hu_etal2010.pdf
BeibeiHu_etal2010
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
ISCRAM 2010
S. French
B
Tomaszewski
editor
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
conference publication
2411-3387
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