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Participatory design for the social media needs of emergency public information officers
Amanda L. Hughes
S.R. Hiltz, M.S.P., L. Plotnick, and P.C. Shih.
This paper describes the design, execution, and results of a participatory design workshop with emergency public information officers (PIOs). During the workshop, PIOs and researchers explored ideas and designs for supporting the social media needs of PIO work. Results indicate that PIO perceptions of social media have changed as they have learned to incorporate activities of the public into their work, yet they still struggle with issues of trust and liability. Based on workshop design activities, the paper offers a set of design recommendations for supporting the social media needs of PIO work practice such as the ability to monitor, document, and report social media activity.
urn:ISBN:9780692211946
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Participatory%20design%20for%20the%20social%20media%20needs%20of%20emergency%20public%20information%20officers&stitle=ISCRAM%202014&issn=2411-3387&isbn=9780692211946&date=2014&spage=727&epage=736&aulast=Amanda%20L.%20Hughes&pub=The%20Pennsylvania%20State%20University&place=University%20Park%2C%20PA&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=603
citekey:AmandaL.Hughes2014
citation:Amanda L. Hughes. (2014). Participatory design for the social media needs of emergency public information officers. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 727-736). University Park, PA: The Pennsylvania State University.
2014
ConferencePaper
text
Information systems
Risk management
Crisis informatics
Design activity
Design recommendations
Emergency management
Emergency public informations
Participatory design
Social media
Work practices
Design
file:http://idl.iscram.org/files/hughes/2014/603_Hughes2014.pdf
The Pennsylvania State University
English
2411-3387
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management
2014
727
736
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