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Deriving user requirements for a CBRNE support system
Gitte Lindgaard
author
Devjani Sen
author
Milica Stojmenovic
author
Sonny Lundahl
author
Patrick Noonan
author
Cathy Dudek
author
Bruce Tsuji
author
Donn MacMillan
author
Peter Seguin
author
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
English
When an adverse event escalates into a criminal investigation, it becomes very difficult to control and combine information into a manageable format. The PROBE project addresses this problem by developing two generations of working prototypes capable of undergoing live field tests and evaluation by a wide-ranging community of CBRNE (Chemical, Biological, Radiological, Nuclear, Explosives) responders. The paper reports the derivation of preliminary user requirements for PROBE based on interviews and observations of a large-scale simulated CBRNE exercise. Five Human-Computer Interaction (HCI) researchers shadowed specialists representing different responder agencies (Emergency Medical Services, police, hazardous materials expert) during the three-hour exercise. Relying on cognitive ethnography, a variant of the concept of distributed cognition, video and audio recordings were merged with notes taken during the exercise and used to derive the preliminary user requirements. The study showed that these could be extracted from a relatively small set of behaviors and different types of utterances made by the active participants in the exercise. The paper concludes with a take-away message for researchers wishing to observe CBRNE exercises in which the command post event management team is collocated.
Information systems
Law enforcement
Probes
CBRNE event
Cognitive ethnographies
Distributed cognition
First responders
Team situation awareness
Human resource management
exported from refbase (http://idl.iscram.org/show.php?record=708), last updated on Sat, 08 Aug 2015 12:33:50 +0200
text
http://idl.iscram.org/files/lindgaard/2010/708_Lindgaard_etal2010.pdf
GitteLindgaard_etal2010
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
ISCRAM 2010
S. French
B
Tomaszewski
editor
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
conference publication
2411-3387
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