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Seeing is believing?: The effects of real-time, image-based feedback on emergency management decision-making
John M. McGuirl
author
Nadine B. Sarter
author
David D. Woods
author
2008
Information Systems for Crisis Response and Management, ISCRAM
Washington, DC
English
Emergency management personnel often face feedback delays and a lack of reliable information. To address this problem, new information technologies have been developed that can provide real-time, image-based feedback. While potentially useful, this trend represents a fundamental shift in both the timing and format of the information used by incident commanders (ICs). Eight ICs took part in a simulation exercise to determine the potential impact of real-time imaging on their decision-making. Nearly all of the ICs failed to detect important changes in the situation that were not captured in the imaging but that were available via other, more traditional data sources. It appears that the ICs placed an inappropriately high level of trust in the imaging data, resulting in reduced data search activities and hypothesis generation. This research helps practitioners anticipate and guard against undesirable effects of introducing similar technologies on training and operational procedures.
Civil defense
Decision making
Disasters
Information systems
Risk management
Attention narrowing
Emergency management
Hypothesis generation
Miscalibration
Operational procedures
Simulation exercise
Situation assessment
Undesirable effects
Human resource management
exported from refbase (http://idl.iscram.org/show.php?record=757), last updated on Sun, 09 Aug 2015 07:01:43 +0200
text
http://idl.iscram.org/files/mcguirl/2008/757_McGuirl_etal2008.pdf
JohnM.McGuirl_etal2008
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2008
F. Fiedrich
B
Van
de
Walle
editor
5th International ISCRAM Conference on Information Systems for Crisis Response and Management
2008
Information Systems for Crisis Response and Management, ISCRAM
Washington, DC
conference publication
406
414
9780615206974
2411-3387
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