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Author
Niels Netten
;
Maarten Van Someren
Title
Identifying segments for routing emergency response dialogues
Type
Conference Article
Year
2008
Publication
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2008
Volume
Issue
Pages
108-117
Keywords
Information systems
;
Text messaging
;
Coarse-grained
;
Crisis management
;
Dialogue segmentations
;
Dynamic character
;
Emergency response
;
Segmentation methods
;
Spoken dialogue
;
Text routing
;
Emergency services
Abstract
In crisis management situations information is exchanged in different ways. In general, information is exchanged through spoken dialogues or text messaging conversations. Part of this exchanged dialogue information is often relevant to other actors involved in managing the crisis. Due to the dynamic character of the situation, dialogue partners may not be aware of who else needs the exchanged information. We present a coarse-grained segmentation method for automatically recognizing coherent dialogue segments which are then used for routing. We investigate the effectiveness of our features for recognizing boundaries of segments on transcribed emergency response dialogues and we compare classification by relevance of the identified information segments to the ideal topic segments.
Address
Human-Computer Studies Laboratory, University of Amsterdam, Netherlands
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Washington, DC
Editor
F. Fiedrich, B. Van de Walle
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9780615206974
Medium
Track
Methods for Mitigating Information Overload
Expedition
Conference
5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
806
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