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Using what is already there – Integrated Crisis Communication as a new approach in crisis management – Case study and suggestions
Christian Neuhaus
author
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
English
Communication plays a vital part in today's crisis management. Communication-channels and information systems in crisis management are often used separately. Our case study suggests an Integrated Crisis Communication (ICC) approach, which integrates all available communication-channels and information systems in one stakeholder oriented approach. The basis of this article is a case study of a 2-year research project with one of Germany's largest energy providers. The article starts with outlining the need for a communication-oriented crisis management. It presents results and findings from our research and explicates the main functionality the prototype we developed. Open questions and future research questions are outlined at the end.
Information systems
Crisis communications
Crisis management
Crisis management systems
New approaches
Research questions
System integration
Management information systems
exported from refbase (http://idl.iscram.org/show.php?record=808), last updated on Sat, 08 Aug 2015 12:27:32 +0200
text
http://idl.iscram.org/files/neuhaus/2010/808_Neuhaus2010.pdf
ChristianNeuhaus2010
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
ISCRAM 2010
S. French
B
Tomaszewski
editor
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
conference publication
2411-3387
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