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Process-oriented risk management for smaller municipalities
Gertraud Peinel
author
Thomas Rose
author
Elmar Berger
author
2007
Information Systems for Crisis Response and Management, ISCRAM
Delft
English
Project ERMA (Electronic Risk Management Architecture) develops a platform for risk managers that can be cus-tomised to individual risk management scenarios in order to meet the needs of small and medium-sized municipali-ties. Due to their limited resources, smaller boroughs call for flexible and intelligent platforms that can be tailored to a set of risk management scenarios that might range from natural disasters to man-made hazards. This paper will promote a process-oriented stance for supporting emergency management operations. The scope of services ranges from decision support via key-indicators with attached process management system up-to alarming services that incorporate citizen relationship management services to keep the citizen well informed and use him for the capture of additional information.
Decision support systems
Disasters
Risk management
Risk perception
Citizen relationship managements
Crisis management
Intelligent platform
Key indicator
Management architectures
Process management
Process management systems
Soa
Information management
exported from refbase (http://idl.iscram.org/show.php?record=837), last updated on Sun, 09 Aug 2015 11:21:45 +0200
text
http://idl.iscram.org/files/peinel/2007/837_Peinel_etal2007.pdf
GertraudPeinel_etal2007
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
ISCRAM 2007
B. Van de Walle
P
Burghardt
editor
4th International ISCRAM Conference on Information Systems for Crisis Response and Management
2007
Information Systems for Crisis Response and Management, ISCRAM
Delft
conference publication
405
410
9789054874171; 9789090218717
2411-3387
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