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Combining real and virtual volunteers through social media
Christian Reuter
Oliver Heger
Volkmar Pipek
T. Comes, F.F., S. Fortier, J. Geldermann and T. Müller
Recent studies have called attention to the improvement of "collaborative resilience" by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.
urn:ISBN:9783923704804
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Combining%20real%20and%20virtual%20volunteers%20through%20social%20media&stitle=ISCRAM%202013&issn=2411-3387&isbn=9783923704804&date=2013&spage=780&epage=790&aulast=Christian%20Reuter&au=Oliver%20Heger&au=Volkmar%20Pipek&pub=Karlsruher%20Institut%20fur%20Technologie&place=KIT%3B%20Baden-Baden&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=874
citekey:ChristianReuter_etal2013
citation:Christian Reuter, Oliver Heger, & Volkmar Pipek. (2013). Combining real and virtual volunteers through social media. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 780-790). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
2013
ConferencePaper
text
Disasters
Emergency services
Information systems
Professional aspects
Software prototyping
Collaboration
Collaborative resilience
Emergent groups
Social media
Volunteers
Social networking (online)
file:http://idl.iscram.org/files/reuter/2013/874_Reuter_etal2013.pdf
Karlsruher Institut fur Technologie
English
2411-3387
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management
2013
780
790
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