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Social software as an infrastructure for crisis management-A case study about current practice and potential usage
Christian Reuter
Alexandra Marx
Volkmar Pipek
M.A. Santos, L.S., E. Portela
In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management.
urn:ISBN:9789724922478
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Social%20software%20as%20an%20infrastructure%20for%20crisis%20management-A%20case%20study%20about%20current%20practice%20and%20potential%20usage&stitle=ISCRAM%202011&issn=2411-3387&isbn=9789724922478&date=2011&aulast=Christian%20Reuter&au=Alexandra%20Marx&au=Volkmar%20Pipek&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Lisbon&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=876
citekey:ChristianReuter_etal2011
citation:Christian Reuter, Alexandra Marx, & Volkmar Pipek. (2011). Social software as an infrastructure for crisis management-A case study about current practice and potential usage. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
2011
ConferencePaper
text
Hardware
Citizen participation
Crisis communications
Infrastructuring
Love parade
Social software
Information systems
file:http://idl.iscram.org/files/reuter/2011/876_Reuter_etal2011.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011
2011
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