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The impact of Y2K on crisis management: Widening the stakeholder circle for crisis prevention and response
Elia Chepaitis
B. Van de Walle, B.C.
Although Y2K was neither an accident nor an unanticipated challenge, the millennium debugging represented a watershed event for crisis response and management, and the range of effects remains relevant in 2004. Not only information systems professionals, but also leaders and professionals in every application area saw computer systems as subsystems of their areas of responsibility and accountability. The acknowledged dependence of government, healthcare, utilities, transportation, services, and communications on reliable information systems widened the circle of stakeholders for crisis prevention, response, and management. Emergency preparedness and broad systems approaches to disaster and contingency planning were enhanced by the ubiquitous multi-year Y2K effort. The author emphasizes the investments, learning, leadership, and commitment in information systems control that occurred as part of the prevention stage of crisis management as a result of Y2K. The simultaneity, high stakes, and ubiquity of the millennium crisis permanently altered the circle of players with vested interests in and responsibility for information systems control. From government agencies to households, users realized that the scope of information systems design and reliability must extend beyond computer engineers and information systems professionals to ensure the general good. © Proceedings ISCRAM 2004.
urn:ISBN:9076971080
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=The%20impact%20of%20Y2K%20on%20crisis%20management%3A%20Widening%20the%20stakeholder%20circle%20for%20crisis%20prevention%20and%20response&stitle=ISCRAM%202004&issn=2411-3387&isbn=9076971080&date=2004&spage=111&epage=113&aulast=Elia%20Chepaitis&pub=Royal%20Flemish%20Academy%20of%20Belgium&place=Brussels&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=92
citekey:EliaChepaitis2004
citation:Elia Chepaitis. (2004). The impact of Y2K on crisis management: Widening the stakeholder circle for crisis prevention and response. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management (pp. 111-113). Brussels: Royal Flemish Academy of Belgium.
2004
ConferencePaper
text
Information systems
Computer engineers
Contingency planning
Crisis management
Crisis preventions
Emergency preparedness
Government agencies
Stakeholders
Y2k
Medical computing
file:http://idl.iscram.org/files/chepaitis/2004/92_Chepaitis2004.pdf
Royal Flemish Academy of Belgium
English
2411-3387
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management
2004
111
113
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