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Alert networks of ICTs and sources in campus emergencies
Keri K. Stephens
Jessica L. Ford
Ashley Barrett
Michael J. Mahometa
S.R. Hiltz, M.S.P., L. Plotnick, and P.C. Shih.
This study contributes an understanding of how ICTs and varying information sources work together during emergency alerts. It builds on the prior work on campus active shooter events by examining an organization that used a range of ICTs including mobile devices, social media, organizational tools, and news media, to notify their stakeholders about an emergency. The study design used a survey to capture the responses from a random sample of over 1000 stakeholders-students, faculty, and staff-who were notified of an active shooter emergency. The findings from the first three notifications suggest that messages reaching the most stakeholders were (a) sent by official sources through ICTs like mobile phones; (b) official email communication, and (c) messages that included face-to-face communication. While 11 different ICTs were included in the study, mass media (i.e., television and radio), and social media (Twitter and Facebook) did not function substantially in the emergency alert process.
urn:ISBN:9780692211946
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Alert%20networks%20of%20ICTs%20and%20sources%20in%20campus%20emergencies&stitle=ISCRAM%202014&issn=2411-3387&isbn=9780692211946&date=2014&spage=652&epage=661&aulast=Keri%20K.%20Stephens&au=Jessica%20L.%20Ford&au=Ashley%20Barrett&au=Michael%20J.%20Mahometa&pub=The%20Pennsylvania%20State%20University&place=University%20Park%2C%20PA&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=974
citekey:KeriK.Stephens_etal2014
citation:Keri K. Stephens, Jessica L. Ford, Ashley Barrett, & Michael J. Mahometa. (2014). Alert networks of ICTs and sources in campus emergencies. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 652-661). University Park, PA: The Pennsylvania State University.
2014
ConferencePaper
text
Information systems
Mobile devices
Risk management
Emergency alerts
Emergency management
ICTs
Safety communications
Social media
Social networking (online)
file:http://idl.iscram.org/files/stephens/2014/974_Stephens_etal2014.pdf
The Pennsylvania State University
English
2411-3387
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management
2014
652
661
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