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Twittering Tennessee: Distributed networks and collaboration following a technological disaster
Jeannette N. Sutton
S. French, B.T., C. Zobel
Informal communication channels are often the primary means by which time-sensitive hazard information first reaches members of the public. The capacity for informal communications has been recently transformed by the widespread adoption of social media technologies, such as the micro-blogging service Twitter, which allows individuals to interact with a broad audience over great distances. During a disaster or crisis event, this networked communication mechanism provides a means to communicate information and facilitate collaboration both locally and among distributed networks. This paper examines the use of Twitter following a technological disaster, showing how geographically dispersed individuals broadcast information about the impact of the disaster and its long-term effects, in contrast with the dearth of participation among public officials and industry representatives. Non-local users challenged authoritative accounts of the disaster and corrected misinformation. Conclusions are provided for policy makers and suggestions are offered for further research.
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Twittering%20Tennessee%3A%20Distributed%20networks%20and%20collaboration%20following%20a%20technological%20disaster&stitle=ISCRAM%202010&issn=2411-3387&date=2010&aulast=Jeannette%20N.%20Sutton&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Seattle%2C%20WA&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=987
citekey:JeannetteN.Sutton2010
citation:Jeannette N. Sutton. (2010). Twittering Tennessee: Distributed networks and collaboration following a technological disaster. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
2010
ConferencePaper
text
Disasters
Information systems
Networks (circuits)
Collaboration
Communication mechanisms
Industry representatives
Informal communication
Micro-blogging services
Resilience
Technological disasters
Twitter
Social networking (online)
file:http://idl.iscram.org/files/sutton/2010/987_Sutton2010.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
2010
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