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Marc Schönefeld, & Malte Schönefeld. (2020). IT-Security Awareness of Emergency Alert Apps. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 396–405). Blacksburg, VA (USA): Virginia Tech.
Abstract: The article presents first research-in-progress results of an initial assessment of the IT-security awareness of five exemplary German-language emergency-alert apps. Emergency-alert mobile applications became part of many modular-oriented warning systems around the globe. Warning and intended population behavior relies on trust upon the integrity of any warning institution, be it governmental or private. IT-security is crucial in order not to undermine trust. Emergency apps do not fit into the typical entertainment purpose of mobile applications, and we show that their primarily focus on keeping the user safe from harm can cause a conflict of interest about distribution of scarce technical resources on a mobile device, which may again endanger IT-Security. We therefore promote a better integration and standardization of disaster management functionality on the operating system layer.
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Linda Plotnick, Starr Roxanne Hiltz, & Matthew Burns. (2012). For whom the siren sounds: Public perceptions of outdoor warning sirens in northeast Alabama. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: In tornado-prone Alabama, outdoor emergency sirens are used as a major component of the Emergency Alert and Notification System. However there have been no studies to date of the effectiveness of these sirens in Calhoun County. In April 2011 a major tornado swept through this area of northeast Alabama, leaving in its wake over 300 fatalities and massive destruction. This preliminary study examines public perceptions and reactions to the sirens for notification of tornadoes. Faculty and students of a mid-sized university in Calhoun County, Alabama were surveyed before and after the devastating 2011 tornado. Although the respondents find the sirens helpful, they have difficulty understanding the tones and spoken messages emitted by the sirens. Concerns about tornadoes did increase slightly after the 2011 tornado. Those who did experience an increase in concern were likely to change their behavior in preparations and response to tornadoes. © 2012 ISCRAM.
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Saloni JD Vaghela, & Patrick C. Shih. (2018). WalkSafe: College Campus Safety App. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 983–993). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: WalkSafe is a location-based app that notifies users of emergencies around them. The app is compared to The Pennsylvania State University's emergency notification system – PSUAlert, which provides time-based alerts. We identify weakness of the existing PSUAlert system and address them by introducing a location-based emergency notification system with the records of past incidents along with the type of emergency with respect to the user's location. We gathered user perception from 43 survey respondents that informed the design of the WalkSafe app. We use mixed-methods approach to evaluate WalkSafe with PSUAlert system as a baseline. We assess both systems with 22 participants by notifying them of the fake emergencies and asking them to use both systems to understand details regarding the emergency and its location. The pre- and post-surveys are evaluated using content analysis and paired t-test. Participant reported higher perceived convenience, perceived security, willingness to use, and willingness to share when using WalkSafe.
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Keri K. Stephens, Jessica L. Ford, Ashley Barrett, & Michael J. Mahometa. (2014). Alert networks of ICTs and sources in campus emergencies. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 652–661). University Park, PA: The Pennsylvania State University.
Abstract: This study contributes an understanding of how ICTs and varying information sources work together during emergency alerts. It builds on the prior work on campus active shooter events by examining an organization that used a range of ICTs including mobile devices, social media, organizational tools, and news media, to notify their stakeholders about an emergency. The study design used a survey to capture the responses from a random sample of over 1000 stakeholders-students, faculty, and staff-who were notified of an active shooter emergency. The findings from the first three notifications suggest that messages reaching the most stakeholders were (a) sent by official sources through ICTs like mobile phones; (b) official email communication, and (c) messages that included face-to-face communication. While 11 different ICTs were included in the study, mass media (i.e., television and radio), and social media (Twitter and Facebook) did not function substantially in the emergency alert process.
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Philip Fei Wu. (2009). User acceptance of emergency alert technology: A case study. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: The purpose of the study is to investigate the factors affecting the user acceptance of emergency alert systems. By studying the adoption of a SMS-based alert system at a large public university in the United States, this paper explores the research question: How are different motivational factors related to the intention and behavior of using emergency alert technology? Through a mixed-methods approach, the study demonstrates a “deepening” effort in applying the technology acceptance model (TAM) to emergency response system, drawing attention to the holistic nature of motivation-behavior in technology acceptance. Results of this research show that: The concept of usefulness has multiple levels of meanings to its intended users; the ease of use is more about the users' ability to control the system behavior; and subjective norm need to be examined with relation to its originating source.
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