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Carole Adam, & Eric Andonoff. (2019). Vigi Flood: a serious game for understanding the challenges of crisis communication. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Emergency managers receive communication training about the importance of being ?first, right and credible?,
which is not easy. For instance, in October 2018, the Aude department in the South-West of France was hit by
intense rain. Flash floods were hard to forecast and only the ?orange? level of vigilance could be raised initially, but
the population dismissed this very usual warning in that season. The ?red? level was then raised too late, leading
to high criticism. The main problem here is the loss of trust induced by too many ?false alarms?. In this paper
we propose a serious game called VigiFlood for raising awareness in the population about the difficulty of crisis
communication and their own responsibility for reacting to the alerts. The implemented game still has limited
functionality but already shows interesting results in helping the user to visualise and understand the trust dynamics
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