Justine I. Blanford, Jase Bernhardt, Alexander Savelyev, Gabrielle Wong-Parodi, Andrew M. Carleton, David W. Titley, et al. (2014). Tweeting and tornadoes. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 319–323). University Park, PA: The Pennsylvania State University.
Abstract: Social Media and micro-blogging is being used during crisis events to provide live up-to-date information as events evolve (before, during and after). Messages are posted by citizens or public officials. To understand the effectiveness of these messages, we examined the content of geo-located Twitter messages (“tweets”) sent during the Moore, Oklahoma tornado of May 20th, 2013 (+/-1day) to explore the spatial and temporal relationships of real-time reactions of the general public. We found a clear transition of topics during each stage of the tornado event. Twitter was useful for posting and retrieving updates, reconstructing the sequence of events as well as capturing people's reactions leading up to, during and after the tornado. A long-term goal for the research reported here is to provide insights to forecasters and emergency response personnel concerning the impact of warnings and other advisory messages.
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Art Botterell. (2006). The common alerting protocol: An open standard for alerting, warning and notification. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 497–503). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: This document describes the OASIS Common Alerting Protocol (CAP) standard, review its history and current status, and propose some directions for its future application and development. This XML content standard specifies a canonical data model for alerting, warning and notification messages. By abstracting the essential elements of effective warning messages from the underlying delivery technologies, CAP simplifies the integration of diverse warning delivery systems and provides a simple template for the creation of alerts and warnings. CAP is being used in a variety of warning systems and applications, but its full potential has yet to be exploited.
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Marcia Brooks. (2006). Challenges for warning populations with sensory disabilities. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 137–140). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: People with sensory disabilities, like anyone else, need access to timely emergency and weather warnings information. Primary information sources, radio and television broadcasts, do not consistently serve the needs of the 28 million people who are deaf or hard-of-hearing, or the 11 million people who are blind or have low vision. Alert systems, services and products are developing text and audio alert capabilities to serve these populations but many inconsistently support appropriate modalities and accessible interfaces. Funded by the US Department of Commerce, WGBH is uniting emergency alert providers, local information resources, telecommunications industry and public broadcasting representatives, and consumers to research and disseminate replicable approaches to make emergency warnings and community-based information accessible. Through research with consumers and the public warning community, and delivery and device testing, an information model is being developed with recommended accessibility extensions to emergency system protocols, technologies and services for cross-platform delivery. © 2006 WGBH Educational Foundation.
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Carlo Alberto Bono, Barbara Pernici, Jose Luis Fernandez-Marquez, Amudha Ravi Shankar, Mehmet Oguz Mülâyim, & Edoardo Nemni. (2022). TriggerCit: Early Flood Alerting using Twitter and Geolocation – A Comparison with Alternative Sources. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 674–686). Tarbes, France.
Abstract: Rapid impact assessment in the immediate aftermath of a natural disaster is essential to provide adequate information to international organisations, local authorities, and first responders. Social media can support emergency response with evidence-based content posted by citizens and organisations during ongoing events. In the paper, we propose TriggerCit: an early flood alerting tool with a multilanguage approach focused on timeliness and geolocation. The paper focuses on assessing the reliability of the approach as a triggering system, comparing it with alternative sources for alerts, and evaluating the quality and amount of complementary information gathered. Geolocated visual evidence extracted from Twitter by TriggerCit was analysed in two case studies on floods in Thailand and Nepal in 2021. The system respectively returned a large scale and a local scale alert, both in a timely manner and accompanied by a valid geographical description, while providing information complementary to existing disaster alert mechanisms.
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Ian Carpenter. (2008). Implementing CAP and EDXL standards to enhance web-based crisis management. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (2). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In response to the Australian Federal Government's legislative changes, including the Disaster Management Act 2003, both State and Local Government are finding it necessary to work ever more closely to ensure the successful development, approval and operation of local disaster management plans and activities. Working closely with numerous Local governments and their stakeholders, Faulkner Technologies has developed a web-based information management exchange to facilitate the timely and accurate collation, dissemination and sharing of event-related information during an incident or disaster. Challenges such as geographically-dispersed operations, information management, communication management, reporting and logging and capturing key learnings are common to all local councils. Our web-based information management exchange dovetails with both the paper-based Standard Operating Procedure and multiple communication systems significantly enhancing the management of disasters and incidents. In conjunction with NICTA (National ICT Australia) and their Smart Applications for Emergencies (SAFE) project, the solution uses the Common Alerting Protocol (CAP) and Emergency Data eXchange Language (EDXL) standards for message distribution.
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Javier Mulero Chaves, & Cristina Parraga Niebla. (2013). Design of an enhanced interface for composition of alert messages: Methodology and results. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 507–511). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: Alerting the population during crisis using available communication systems can significantly reduce the impact of emergency situations. However, the understanding of the alert and trust by recipients is influenced by the alert message content and style. It is therefore desirable that alert messages are formulated with sufficient information and in a style that eases understanding of the message and fosters trust, so that the recommended protective actions are actually undertaken. Within the EU Alert4All project, an alert message dispatcher is being currently implemented, which disseminates alert messages through multiple communication systems in a harmonized manner, fostering best practices in the formulation of alert messages in a user-friendly manner. The design of the dispatcher features and graphical user interface was supported by a field practitioner workshop with participants from different European countries. This paper describes the workshop methodology, its results and the impact on the message dispatcher design.
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Denis Havlik, Jasmin Pielorz, & Adam Widera. (2016). Interaction with citizens experiments: from context-aware alerting to crowdtasking. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: The EU FP7 project DRIVER is conducting a number of experiments to assess the feasibility of addressing known deficiencies in crisis management. In this paper, we introduce experiments that investigate two-way communication solutions between crisis managers and citizens or unaffiliated volunteers. In the so-called ?Interaction with Citizens? experiments we are testing the usability and acceptance of the various methods and tools that facilitate crisis communication at several levels. This includes: informing and alerting of citizens; micro-tasking of volunteers; gathering of situational information about the crisis incident from volunteers; and usage of this information to improve situation awareness. At the time of writing this paper, our ?Interaction with Citizens? experiments are still under way. Therefore, this paper reports the lessons learned in the first two experiments along with the experimental setup and expectations for the final experiment.
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Daniel P. Eriksson. (2006). A region-specific prognostic model of post-earthquake international attention. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 418–425). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: This project evaluates the feasibility of a prognostic model for international attention following earthquakes. The degree of international attention is defined as the number of situation reports issued by the United Nations. Ordinal regression is applied to a set of 58 case study events that occurred in Central Asia between 1992 and 2005. The context of the model is promising. Patterns were identified among the misclassified events. The patterns can prove helpful in understanding the irregular behavior of the international community and to improve future models by identifying subjects, such as bilateral relations and willingness to request external aid, for which additional indicators are needed.
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Esteban Bopp, Johnny Douvinet, & Damien Serre. (2019). Sorting the good from the bad smartphone application to alert residents in case of disasters – Experiments in France. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: The number of smartphone applications to alert and inform the population in a risk situation in France is too large
and these solutions are still unknow by the population. This study proposes an evaluation protocol based on various
indicators, which take into account the capacity of the applications to send a targeted alert, their attractiveness, the
ability of individuals to emit information and number of hazards considered. The results obtained on 50
applications deployed in France show that very few of them meet the objectives of the alert, in the sense defined
by civil security, because of a single-risk approach, a unique sense of communication, and the low acceptance of
these solutions by citizens.
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Gordon Gow, Peter Anderson, & Nuwan Waidyanatha. (2007). Hazard warnings in Sri Lanka: Challenges of internetworking with Common Alerting Protocol. In K. Nieuwenhuis P. B. B. Van de Walle (Ed.), Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers (pp. 281–293). Delft: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: There is a growing call for the use of open source content standards for all-hazards, all-media alert and notification systems. This paper presents findings on the implementation of Common Alerting Protocol (CAP) as a content standard for a community-based hazard information network in Sri Lanka. CAP is being deployed as part of the HazInfo project, which has established last-mile networking capability for 32 tsunami-affected villages in Sri Lanka in order to study the suitability of various Information Communication Technologies (ICTs) for a standards-based community hazard information system. Results to date suggest that the basic internetworking arrangement at lower technical layers has proven to be reasonably robust and reliable but that a key challenge remains in the upper layers of application software and content provision. This is evident in the apparent difficulties faced when implementing CAP messaging over multiple last-mile systems that include commercial satellite and terrestrial network technologies (C/L/X-Band, GSM, and CDMA in modes of voice and text). Lessons learned from silent tests and live exercises point to several key bottlenecks in the system where the integrity of CAP messages is compromised due to problems associated with software interoperability or direct human intervention. The wider implication of this finding is that content standards by themselves are not sufficient to support appropriate and timely emergency response activities. Those working with content standards for hazard information systems must consider closely the interoperability issues at various layers of interconnectivity.
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Matti Haataja, Markku Häkkinen, & Helen T. Sullivan. (2011). Understanding user acceptance of mobile alerting systems. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Even though the adoption of emergency alerting systems may improve the safety and security of individuals, participation in existing systems that utilize mobile alerting in universities in USA varies and does not match the high adoption rate of mobile phone technology itself (Sullivan, Häkkinen & Piechocinski 2009; Wu, 2009). As the adoption of mobile alerting system (MAS) can be viewed as a critical life safety benefit, there is motivation to better understand factors that affect the acceptance of MAS. Among the possible, alternative methods of implementing mobile alerting, an opt-in type of system can enable the alerting process to be executed in a way that is more suitable and useful for a diverse community of individuals. As a result of this study, a refined version of technology acceptance model (TAM) is proposed, extended with factors of perceived trust and perceived financial cost to better interpret the acceptance of MAS. This model is being evaluated in ongoing research on MAS in a university and community context.
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Janine Hellriegel, & Michael Klafft. (2014). A tool for the simulation of alert message propagation in the general population. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 65–69). University Park, PA: The Pennsylvania State University.
Abstract: Informing and alerting the population in disaster situations is a challenging task. Numerous situational factors have to be considered, as well as the impact of a plethora of communication channels, and multiplication effects in the population. In order to optimize the alerting strategies and enhance alert planning, it would be beneficial to model the dissemination of alerts. In this paper, we present a general overview of an alert dissemination model as well as its prototypical implementation in a simulation software. The software takes situational parameters such as time of day and location into account and can even infer characteristics of the alerting infrastructure from geospatial information.
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Johnny Douvinet. (2022). Evaluating the Public’s Reaction to Simulated Alerts on Mobile Phones in France: Scale Effects, and Challenges. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 847–862). Tarbes, France.
Abstract: In case of sudden and extreme life-threatening situation, the most efficient system fulfils the requirement of mobile phone emergency alerting information services. But how much information and what type of content must be used in a textual message, and how adapt this alert to a large audience and diversified contexts? This paper proposes to address this challenge, 1) by presenting results obtained in France during simulated “alerting days”, with sampling revealing the perception and understanding of SMS and CB by a non-specialized audience (161 respondents), and 2) by comparing findings obtained in different contexts (students and teaching staff in a university, crisis managers and stakeholders in an industrial context, citizens working near high-risky areas). Even if reactions to an alert are individual, similar patterns emerge, suggesting that standardized and non-random needs exist.
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Sigmund Kluckner, Johannes Sautter, Matthias Max, Wolf Engelbach, & Tina Weber. (2012). Impacting factors on human reactionsto alerts. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Crisis response authorities have to deal with the unpredictability of their population's behavior. One of the complex challenges is to understand the people's reaction after an official alert in a crisis situation has been issued. This paper elaborates a knowledge base to describe impacting factors on human reactions in alerting situations. For this purpose, a literature review in the theme of human behavior after warnings was conducted and augmented with information gathered in a series of interviews in German-speaking countries. The outcome is phrased as factors that might impact the human reaction to a warning. This knowledge base shall support crisis management practitioners in the elaboration of alerting strategies as well as allow researchers to systematically structure human behavior aspects for the purpose of modeling and simulating alert effects. © 2012 ISCRAM.
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Jaana Kuula, Pauli Kettunen, Vili Auvinen, Santtu Viitanen, Olli Kauppinen, & Tuomo Korhonen. (2013). Smartphones as an alerting, command and control system for the preparedness groups and civilians: Results of preliminary tests with the finnish police. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 42–51). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: Traditional mobile phones have been used for alerting purposes by utilizing their SMS and cell broadcasting features. They do however not suit for demanding alerting and command purposes, for the observation of special forces, rescue officers and civilians, or for the post-evaluation of the operation. Current 3G and 4G/LTE smartphones can do all this, but the empirical evidence is missing. This article reports of the preliminary tests which the University of Jyväskylä has made with the Finnish Police for alerting civilians and for commanding two special groups of the police with smartphones. Smartphones were also used for observing police officers' position and status and for post-evaluating action during and after the operation. The study supports using smartphones for alerting, command and control purposes. Because of external distractions alerts are noticed better at night than in the daytime. In active hours personal alerts should be given not only by a voice alarm but by stimulating 2-3 senses at the same time. Noticing of smartphone alerts might be improved also by using some additional reception device with the handset.
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Matthias Lendholt, Martin Hammitzsch, & Miguel Angel Esbrí. (2012). Interlinking national tsunami early warning systems towards ocean-wide system-of-systems networks. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: For the integration of national tsunami warning systems to large scale, ocean-wide warning infrastructures a specific protocol has been developed enabling system communication in a system-of-system environment. The proposed communication model incorporates requirements of UNESCO Intergovernmental Oceanic Commission tsunami programme to interlink national tsunami early warning systems. The model designed to be robust simple is based on existing interoperability standards. It uses the Common Alerting Protocol (CAP) for the exchange of official tsunami warning bulletins. Sensor measurements are communicated via markup languages of the Sensor Web Enablement (SWE) suite. Both communication products are embedded into an envelope carrying address information based on the Emergency Data Exchange Language Distribution Element (EDXL-DE). The research took place within the context of two European research projects. The reference implementation of the presented results was tested independently in deployments at two early warning centers. © 2012 ISCRAM.
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Alessio Malizia, Pablo Acuña, Teresa Onorati, Paloma Díaz, & Ignacio Aedo. (2009). CAP-ONES: An emergency notification system for all. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In this paper we present an ontology-based system for managing emergency alert notifications. Our purpose is to generate emergency alerts that are accessible to different kinds of people, paying special attention to more vulnerable collectives like impaired people. By adapting alerts to different devices and users we can allow Emergency Management Systems (EMS) to communicate with collectives like blind or deaf people whom otherwise will be unreachable by usual channels. Moreover, if we consider the constrains imposed by the nature of the emergency situations we can also improve the information transmission to cope with situational disabilities (e.g. smoke during a fire can cause low vision problems). We centered our system architecture on two characteristics: The first one is an ontology that codifies knowledge about accessibility, devices, disabilities, emergencies and media so the alert notification can be tailored according to different parameters; the second one is the use of an open standard like the CAP (Common Alerting Protocol) that enables our system to interoperate with other existing systems.
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Marc Schönefeld, & Malte Schönefeld. (2020). IT-Security Awareness of Emergency Alert Apps. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 396–405). Blacksburg, VA (USA): Virginia Tech.
Abstract: The article presents first research-in-progress results of an initial assessment of the IT-security awareness of five exemplary German-language emergency-alert apps. Emergency-alert mobile applications became part of many modular-oriented warning systems around the globe. Warning and intended population behavior relies on trust upon the integrity of any warning institution, be it governmental or private. IT-security is crucial in order not to undermine trust. Emergency apps do not fit into the typical entertainment purpose of mobile applications, and we show that their primarily focus on keeping the user safe from harm can cause a conflict of interest about distribution of scarce technical resources on a mobile device, which may again endanger IT-Security. We therefore promote a better integration and standardization of disaster management functionality on the operating system layer.
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Marion Lara Tan, Raj Prasanna, Kristin Stock, Emma Hudson-Doyle, Graham Leonard, & David Johnston. (2019). Enhancing the usability of a disaster app: exploring the perspective of the public as users. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Limited research has studied how citizens? perspectives as end-users can contribute to improving the usability of disaster apps. This study addresses this gap by exploring end-user insights with the use of a conceptual disaster app in the New Zealand (NZ) context. NZ has multiple public alerting authorities that have various technological options in delivering information to the population?s mobile devices; including social media platforms, apps, as well as the Emergency Mobile Alert system. However, during critical events, the multiplicity of information may become overwhelming. A disaster app, conceptualised in the NZ context, aims to aggregate, organise, and deliver information from official sources to the public. After the initial conceptual design, a usability inquiry was administered by interviewing members of the public. Partial results of the inquiry show that the public?s perspective has value; in the process of understanding the new user?s viewpoint, usability highlights and issues are identified.
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Maurice McGinley, Andrew Turk, & David Bennett. (2006). Design criteria for public emergency warning systems. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 154–163). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: This paper describes the development of a public emergency messaging system in Western Australia. A set of design criteria were identified by a review of relevant published literature, a survey of current practice in Australia, and consultation with local stakeholders. The system should support: Multiple Recipients, Multiple Channels, Multiple Hazards, Multiple Stakeholders, Multiple Senders, Multiple Platforms, and Write Once Message Composition. A prototype system was built according to these design criteria, based on the Common Alerting Protocol version 1.0. The design was validated in trials simulating messages sent during a tropical cyclone and a bushfire. A total of 56 trial participants from identified stakeholder groups were surveyed with regard to their experience of the prototype system. Overall, the prototype system functioned successfully and participants reported high levels of satisfaction. The paper describes this research project and the initial stages of the subsequent development of a production system, called APECS.
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Ulrich Meissen, & Frank Fuchs-Kittowski. (2014). Towards a reference architecture of crowdsourcing integration in early warning systems. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 334–338). University Park, PA: The Pennsylvania State University.
Abstract: Crowdsourcing has the potential to become a crucial information source in disaster management. In order to become effective as an integrated part of disaster management systems it is important to set the general architectural foundations for such integrations beyond prototypical experiments. This paper discusses general architectural principles of the application of crowdsourcing in Early Warning Systems (EWS). An integrated architecture is proposed to use classical sensor data and crowdsourcing in an EWS solution. Therefore, typical components of crowdsourcing applications are identified and mapped to monitoring subsystems of EWS's. Three main structural variants of applying crowdsourcing in early warning systems along the example of a prototypical extension of two existing large-scale hydro-meteorological warning systems are presented.
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Ulrich Meissen, & Agnès Voisard. (2008). Increasing the effectiveness of early warning via context-aware alerting. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 431–440). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: The effective implementation of early warning is one of the best investments for disaster prevention and mitigation. In the last decade, we have witnessed strong efforts and progress towards better risk detection, monitoring and prediction. However, the best warnings are ineffective if they cannot be distributed in a timely way and targeted to people at risk. With the evolvement of new Information and Communication Technologies, we have new opportunities and face new challenges for improving classical warning processes. Based on our experience and research results from two user-centered hydro-meteorological Early Warning Systems (EWS) we present an approach for context-aware alerting that can increase considerably the effectiveness of warning. Furthermore, we introduce an applied evaluation model for the effectiveness of an EWS.
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Ulrich Meissen, Markus Hardt, & Agnès Voisard. (2014). Towards a general system design for community-centered crisis and emergency warning systems. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 155–159). University Park, PA: The Pennsylvania State University.
Abstract: Early Warning Systems (EWS) provide an effective measure for better disaster preparedness, response, and mitigation. The effectiveness of EWS depends highly on the ability to distribute alert message to the persons that will be affected. In this context mobile devices play already a vital role in the ability to reach people in time and at the endangered location. Most existing approaches focus on mass dissemination methods via SMS and Cell-Broadcasting. As these approaches are effective to inform masses about a disaster with one message for all they have their weaknesses in telling the people how to respond according to their location and provide individual guidance (e.g. by maps) within specific communities. Research in disaster management gives strong evidence that the later is often crucial for better disaster response. Accordingly, we witness an increasing demand for more community-centered warnings systems solutions. This paper introduces the general foundations and architecture for alert services on mobile devices that adapt incoming alert information to the profile and situation of user groups and even individual users. The approach is scalable for different communitycentered warning systems. Its first applicability and community engagement effects are shown in the example of the community-centered public disaster alert system in Germany and a target group specific weather hazard alert system, KATWARN and WIND with currently over 2.5 million subscribed users, which was developed by the authors.
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Helena Mitchell, Jeremy Johnson, & Salimah LaForce. (2010). Wireless emergency alerts: An accessibility study. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Since 2001, entities in the U.S. have produced studies which address issues regarding the progress of including people with disabilities in emergency planning at the Federal, state and local levels. There is general agreement among these stakeholders that there must be engagement of emergency personnel, robust, reliable and accessible emergency communications to ensure a high quality of public safety. A key step is the development of emergency communication technologies that serve emergency management and public safety personnel's ability to communicate with the public. It is critical that these next-generation warning systems be developed such that persons with disabilities are given equal access to emergency alerts. This paper discusses a research and development effort to identify the accommodations needed by people with disabilities in these next-generation, mobile emergency alerting systems. Prototyping mobile phone-based emergency alert systems are discussed and summative findings from field trials conducted with sensory challenged individuals are presented.
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Susanna Nilsson, Joel Brynielsson, Magdalena Granasen, Charlotte Hellgren, Sinna Lindquist, Mikael Lundin, et al. (2012). Making use of new media for pan-European crisis communication. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Social or new media have over the past years become an integrated part of human communication, both as a means to establish and maintain social relationships, but also as a means of sharing and co-creating information. New media comes with an array of possibilities for individuals as well as organisations, corporations and authorities. Within the field of crisis communication new media possibilities, such as online sharing and social networking, has had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using new media as a means of communicating crisis information and broadcasting alerting messages to the general population, and also discusses the role of new media in future pan-European alerting. It focuses on current and on-going research on social media for crisis communication. An extensive systematic literature review was done to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, in crisis communication organisations in three European regions (Sweden, Czech Republic and Spain). The factors finally form the basis for suggestions regarding the design of technological tools for both communication and information collection as part of a pan-European alerting system. © 2012 ISCRAM.
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