Reem Abbas, & Tony Norris. (2018). Inter-Agency Communication and Information Exchange in Disaster Healthcare. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 886–892). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: In a disaster, the main agencies of healthcare and relief are usually health and disaster management organisations. Although these two disciplines share the same vision of care provision to disaster victims, experience shows that poor communication between them can negatively impact the collaboration needed to ensure the quality and coordinated delivery of effective healthcare. This paper presents the current findings of an on-going investigation to determine and reduce the barriers to smooth and effective communication and information exchange.
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