Rafael de Sousa Ferreira Costa, Tharcisio Cotta Fontainha, Adriana Leiras, Hugo Tsugunobu Yoshida Yoshizaki, Paulo Gonçalves, & Abdon Baptista de Paula Filho. (2017). IT infrastructure at the Rio de Janeiro City Operations Center – the case of 2016 Olympic and Paralympic Games. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 739–751). Albi, France: Iscram.
Abstract: Rio Operations Center (COR) was the agency of Rio de Janeiro Prefecture responsible for monitoring the Rio 2016 Olympic and Paralympic Games operations, due to its role in the integrated management of the city operations. This paper presents a case study considering a brief theoretical reference and data collected through direct observations, interviews, internal documents and access to the systems and software used by COR. The analysis of the COR IT infrastructure and monitoring teams' preparation for the Olympics revealed a successful development of new teams and conflict solving practice. Despite the use of different sources of information and the development of specific systems for the event, the COR preparation faced some restrictions in analytical functions, security and integration among systems. Nevertheless, regionalization for monitoring and inter-agency coordination, cross-agency instant messaging, and a team for active monitoring of social media emerged as new practices, representing opening venues for future research.
|
