Hussain A. Syed, Marén Schorch, & Volkmar Pipek. (2020). Disaster Learning Aid: A Chatbot Centric Approach for Improved Organizational Disaster Resilience. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 448–457). Blacksburg, VA (USA): Virginia Tech.
Abstract: The increasingly frequent occurrence of organizational crises exemplifies the need to strengthen organizational resilience. An example of business organizations is small and medium enterprises (SMEs) which contribute largely to the economic growth. But often, their limited resources (manpower, time, financial capital), organizational structure, focus on operational routines and less priority towards disaster resilience make them more vulnerable to crisis than bigger companies. The proposed solution addresses this dilemma by establishing a collaborative medium within the organization to improve disaster resilience by raising awareness and self-learning in employees without overburdening their constrained routines and resources. Our work in progress demonstrates a conceptual model of a learning aid (collaboration channel and a chatbot) that supports the pedagogical methodologies and employs them for enhancing learnability and awareness and elaborates the usability of interactive learning instilling disaster resilience in employees and hence in an organization.
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Meshal Alharbi, & Graham Coates. (2019). Assessing Flood Recovery of Small Businesses using Agent-Based Modelling and Simulation. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: In developed countries, small and medium-sized enterprises (SMEs) represent the majority of all businesses, e.g. 99.9% in the UK. Given this significant proportion, any disruption to the operation of SMEs will have a negative impact on a nation?s economy. In the context of flooding, this paper reports on the use of agent-based modelling and simulation (ABMS) to assess SMEs immediate response and short-term recovery. In particular, it focuses on the interactions between manufacturing SMEs and mutual aid partners, and retail SMEs and companies specializing in refurbishing premises. Results show that a manufacturing SME with a mutual aid partner can reduce loss in production by approximately 6% over a 7 working day period. In relation to retail
SMEs, those with employees able to be allocated to refurbish its premises recovered faster than SMEs employing a refurbishment company, potentially one day earlier.
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