Erman Coskun, & Jessica Hoey. (2005). Airport security complexity: Problems with the information system components. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 61–66). Brussels: Royal Flemish Academy of Belgium.
Abstract: Airport security is a very relevant, diverse, and complex system in any country. September 11th made this issue an increasing concern for almost every country in the world. Prior to September 11th the media, watchdog groups, and commissions established by the United States Congress, were adamant that airport security had major flaws. Currently many countries are revamping their airport security systems. The U.S. and other governments are implementing many new systems and procedures. There are numerous potential pitfalls with this implementation process and these new systems will have impacts on the public. For example, these systems could reduce freedom, still be flawed, and affect the economy. The primary intents of this paper are to classify airport security as a complex large-scale safety-critical system, to discuss what make airports so complex, describe the information systems that are involved with such systems, and discuss the impacts on the people involved.
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Tim J. Grant. (2005). Integrating sensemaking and response using planning operator induction. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 89–96). Brussels: Royal Flemish Academy of Belgium.
Abstract: Emergency response managers often try to prepare plans in advance of foreseeable crises. However, pre-prepared plans almost never fit the precise situation when an actual crisis arises. This paper focuses on what can be done once the plan has been found to be a mismatch with the actual situation, and particularly on sensemaking and its integration into generating a response to a crisis situation. This paper proposes planning operator induction as a suitable technique. The Air Traffic Control and military air defence situation over the continental US on September 11, 2001, serves as the illustrative application. Since the paper reports research in progress, it closes by outlining the additional functionality that will have to be added to the existing POI implementation to produce a sensemaking tool.
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Helen Richardson. (2004). Expatriates in political crisis: A website. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management (pp. 75–80). Brussels: Royal Flemish Academy of Belgium.
Abstract: With the rise in the profile of terrorism and war since the September 11th terrorist attack, the Bali, Turkish and Madrid bombings, organisational stress has reached new heights. Companies have subsequently realised the need to provide more resources for their expatriate employees. A few companies are now developing online resources to help employees through these crises. The researcher sought to extend this approach by developing a trial Website for expatriates employees and their families that draws on the concept of 'Storytelling' as a form of 'Narrative Therapy'. The aim is to help expatriates and their families cope with the crisis by being able to share similar experiences, and further to provide them with links to useful resources to help them cope with the situation. This study began with the researcher reflecting on their own family experiences during the Libyan Revolution and then collecting stories from others who have shared similar experiences. This is a research in progress paper, and deals with the development of the concept and then a trial Website, which will be tested in subsequent research. © Proceedings ISCRAM 2004.
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