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Author (up) Gerd Van Den Eede; Bartel A. Van De Walle
Title Operational risk in incident management: A cross-fertilisation between ISCRAM and IT governance Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 53-60
Keywords Artificial intelligence; Decision support systems; Group theory; Information systems; Knowledge management; Mapping; Cognitive mapping; Financial institution; Incident Management; Iscram; IT governance; Learning organisation; Normal Accidents Theory; Operational risks; Reliability theory
Abstract The objectives of the research reported by the authors in this paper are threefold. First, the authors want to fine-tune the rresearch methodology on risk identification based on cognitive mapping techniques and group decision support systems (GDSS) developed earlier (Rutkowski et al., 2005). Second, the authors want to determine how High Reliability Theory (HRT) – through the characteristics of High Reliability Organisations (HROs) – can be applied in the particular organisational context of an important economic sector like banking. Third, the authors want to inquire into how Information Systems for Crisis Response and Management can benefit from experiences gained in a mainstream context. More specifically, the use of the Information Technology Infrastructure Library (ITIL) methodology will be explored from the perspective of Incident Management as a sub-process of ICT management.
Address Vlekho Business School, Belgium; Tilburg University, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track KNOWLEDGE MANAGEMENT Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 228
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Author (up) Jonas Landgren
Title Shared use of information technology in emergency response work: Results from a field experiment Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 35-41
Keywords Civil defense; Disasters; Information use; Management information systems; Risk management; Emergency management; Emergency response; Field experiment; First responders; Potential conflict; Sense-making theory; Sensemaking; Technology use; Emergency services
Abstract This paper presents results from a field experiment of IT-use in emergency response work of a fire crew. A prototype has been developed to probe for instances of sensemaking supported by IT-use in such work. The findings have been analyzed in relation to research on design of emergency management information systems and sensemaking theory. Key findings from the field experiment suggest that there is a potential conflict between the role-based emergency management information systems and the shared use of information technology of first responders. Further it is advocated that prototypes should be used to explore the extrinsic of the work practice difficult to uncover using only direct-observation or interviews.
Address Viktoria Institute, Sweden
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track KNOWLEDGE MANAGEMENT Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 674
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Author (up) Kathryn Toelken; Matthew W. Seeger; Allen Batteau
Title Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11 Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 43-51
Keywords Information systems; Computer services; Crisis; Learning process; Organizational learning; Renewal; Threat; Knowledge management
Abstract This paper reports on a research project in progress. This project is an investigation of the ways in which organizations learn in response to threats and crises. Considerable scholarship in organizational learning theory, renewal, and in organizational crisis suggests that the ability of organizations to learn and reconstitute themselves is a critical capacity for successfully responding to crises and threats. These learning processes are examined within the context of a global, Fortune 100 computer services firm and its response to the Y2K threat and the 9/11 crisis.
Address Department of Communication, Wayne State University, Detroit, MI 48201, United States
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track KNOWLEDGE MANAGEMENT Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1008
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Author (up) Martin Smits; Bartel A. Van De Walle
Title A framework to evaluate how management games improve knowledge management effectiveness Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 605-614
Keywords Industrial management; Information systems; Societies and institutions; KM effectiveness; Knowledge-intensive organizations; Management effectiveness; Management games; Organizational goals; Strategic resource; Sustainable competitive advantages; Theoretical framework; Knowledge management
Abstract Knowledge-intensive organizations realize that 'knowledge' is a strategic resource that gives them sustainable competitive advantage and helps them achieve long-term organizational goals. These organizations use knowledge management (KM) to encourage the creation and sharing of knowledge resulting in improvements in productivity, innovation, competitiveness, and relationships among people. This paper investigates what role management games play in knowledge-intensive organizations and how they can be used to improve KM effectiveness. We present a theoretical framework that allows answering the following question: 'How can management games be used to improve the effectiveness of KM in knowledge-intensive organizations'.
Address Tilburg University, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track EXPLORING KNOWLEDGE MANAGEMENT IN CRISIS RESPONSE Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 963
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Author (up) Samuel Otim
Title A case-based knowledge management system for disaster management: Fundamental concepts Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 598-604
Keywords Decision support systems; Disaster prevention; Disasters; Knowledge acquisition; Knowledge based systems; Case-base reasonings; Case-based knowledge; Casebased reasonings (CBR); Disaster management; Disaster response; Early Warning System; Fundamental concepts; Knowledge management system; Emergency services
Abstract Computer-based knowledge management systems are vital for disaster detection, response planning, and management. These systems aid in early warning, and provide decision support for disaster response and recovery management. Managing past knowledge for reuse can expedite the process of disaster response and recovery management. While early warning systems predict some disasters with remarkable accuracy, there is a paucity of knowledge management systems for disaster response and management. This paper outlines a case-based reasoning (CBR) knowledge management system that in effect, is a model of human reasoning since it is based upon the idea that people frequently rely on previous problem-solving experiences when solving new problems. A CBR knowledge management system results in efficient and effective disaster response and management.
Address Department of Management, Clemson University, 101 Sirrine Hall, Clemson SC 29634, United States
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track EXPLORING KNOWLEDGE MANAGEMENT IN CRISIS RESPONSE Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 821
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Author (up) Tim Murphy; Murray E. Jennex
Title Knowledge management systems developed for hurricane katrina response Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 615-624
Keywords Hurricanes; Knowledge management; Emergency information; Government projects; Hurricane katrina; Katrina; Knowledge management system; Knowledge management tool; PeopleFinder; ShelterFinder; Knowledge based systems
Abstract This paper explores the use of knowledge management with emergency information systems. Two knowledge management systems that were utilized during Hurricane Katrina response are described and analyzed. The systems specified were developed by both federal agencies as well as grass root efforts without the support or mandate of government programs. These programs, although developed independently, were able to share data and interact in life saving capacities, transcending traditional geo-political boundaries. We conclude that emergency information systems are enhanced by incorporating knowledge management tools and concepts.
Address San Diego State University, United States
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track EXPLORING KNOWLEDGE MANAGEMENT IN CRISIS RESPONSE Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 800
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