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Author (up) Bjørn Erik Munkvold; Jaziar Radianti; Jan Ketil Rød; Tomasz Opach; Mikael Snaprud; Sofie Pilemalm; Deborah Bunker
Title Sharing Incident and Threat Information for Common Situational Understanding Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Common operational picture, situational awareness, collaboration support, geographic information systems, terminology harmonisation
Abstract This paper presents the INSITU research project initiated to provide a systematic approach for effective sharing, integration and use of information from different sources, to establish a common operational picture (COP) and shared situational understanding among multiple actors in emergency response. The solution developed will provide an interactive map display, integrating harmonisation of terminology and collaboration support for information sharing and synthesis. The enhanced COP will also support evaluation and learning from exercises and incidents. The project involves close collaboration with emergency management stakeholders in Norway, for requirements analysis, participatory design, and validation of project deliverables. The research will improve information sharing and decision support in emergency operations centres, which will contribute to improve societal resilience through more effective response capability.
Address CIEM, University of Agder;Norwegian University of Science and Technology;Tingtun AS;CARER, Linköping University;University of Sydney
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1994
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Author (up) Erion Elmasllari
Title Design and development methods for improving acceptance of IT among emergency responders Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Acceptance of ICT, Methodology, User Centered Design, UCD
Abstract Various sources report a low adoption of IT-based tools in emergency response, as well as a negative attitude of

responders to such tools. The responders? needs, simply put, are not met by the IT-based tools offered to them.

Observing this situation through a user-centered design lens, we note that such problems typically stem from

insufficient or erroneous context analysis. The deficiencies become even more pronounced when considering that

emergency response represents a complex, adaptive socio-technical system. We also note that the appropriate

methodology for designing ER systems is rarely discussed in literature and in research papers. To fill that void, the

present paper discusses a minimal set of techniques that, both in our experience and according to state of the art

practice, can guide developers towards positively-accepted IT systems for emergency response.
Address Fraunhofer FIT, Germany
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1851
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Author (up) Jo Erskine Hannay; Yelte Kikke
Title Structured crisis training with mixed reality simulations Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Exercise management, Mixed reality, Simulation, Deliberate practice, ADL, MSaaS, C2Sim, ExConSim, ExManSim
Abstract We argue that current technology for crisis training does not explicitly cater well enough for managing training

objectives and skill building metrics throughout the lifespan of training. We suggest how successful crisis training

may be enabled by interoperating next-generation exercise management tools with mixed-reality simulations. We

propose an architecture consisting of (1) a front-end in which training objectives, essential skills, corresponding

events and metrics can be declared, (2) a back-end consisting of simulations that implement the events and metrics

and (3) a middleware which transfers information between the front-end and back-end to enable semi-automatic

composition of the simulations and performance analysis. The purpose of this architecture is to facilitate learning

through the principles of deliberate practice. We indicate where emerging technologies are necessary to achieve this.
Address Univeristy of Oslo, Norway
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1896
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Author (up) Katelynn Amaris Kapalo; Pamela Wisniewski; Joseph J. LaViola Jr.
Title First In, Left Out : Current Technological Limitations from the Perspective of Fire Engine Companies Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Fire service, case study, sociotechnical analysis, work analysis, information systems
Abstract The cognitive demands and skills required of a fire engine company when assessing the scene of an incident and

the systems they use to manage this information are a matter of life or death. We conducted a case study with an

entire fire battalion in Florida (35 firefighters at varying levels of command) to assess their routine technology

needs. Using a cognitive work analysis approach, we found that the firefighters in our study relied on mission

critical systems that often failed, as well as disparate secondary systems that lacked integration. Capability gaps

and inaccessible data also increased the likelihood of errors, creating frustration in the systems that both helped

and hindered these firefighters in their daily job tasks. We describe what firefighters need from technology in its

present state and we outline usability issues for technology designers and practitioners to leverage in the design

of future systems.
Address University of Central Florida, United States of America
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1895
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Author (up) Kathleen Ann Moore
Title Dark Web, Black Markets: The Utility of Dark in Disaster Recovery Research Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Deep Web, Dark Web, Surface Web, Black Markets, Crisis Response, Crisis Management
Abstract Black markets that develop after disaster events have potential to disrupt recovery efforts, and the Dark Web is the perfect facilitator of these markets. Lack of knowledge about the Dark Web: how to access it, how to safely, efficiently navigate the space, and prevailing myths about its dangers likely lead to this deficiency of research. To date, this area is a critically unexplored area of the Internet in the crisis research literature. This work examines this area of the Internet for utility and insight relevant to crisis managers. A pilot study on Puerto Rico in the months following Hurricane Maria reveals possible indicators of the development of black markets for prescription drugs, food, and water, which can impact long-term recovery and reconstruction efforts when these items are diverted from legal supply chains. As more people adopt this hidden part of the Internet, researchers and managers must do more to pay attention to activities that occur in this space.
Address James Madison University, United States of America
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1918
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Author (up) Kevin Wesendrup; Nicola Rupp; Adam Widera; Bernd Hellingrath
Title Challenges and Trends of Data Management for Firefighting in Germany and the Netherlands Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Data management, challenges, trends, firefighting
Abstract For successful firefighting, information is key. In this work, a general overview of the current challenges and

trends of data management for firefighting in Germany and the Netherlands are examined. This was accomplished

by conducting a literature review to find out the current state-of-the-art in research. The results of the literature

review are then compared with expert sentiments and gaps between research and practice are revealed. Through

the review, six challenge categories are identified: cartographic data harmonization, IS standardization,

information gathering from unstructured data, canonical bodies of knowledge, and data-driven firefighting

support. The challenges and trends are discussed in the context of Germany and the Netherlands and significant

differences are presented. Lastly, the gaps between research and practice are thoroughly analyzed and potentials

for future work revealed.
Address University of Münster, Germany
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1902
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Author (up) Rajius Idzalika; Yulistina Riyadi; Imaduddin Amin; George Hodge; Jong Gun Lee
Title Understanding Aggregate Human Behaviour Changes in Response to a Natural Disaster in Vanuatu via Mobile Network Data Analysis Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Vanuatu, mobile network data, humanitarian, disaster impact, tropical cyclones.
Abstract This paper presents a use case of mobile network data as a new source of insight for humanitarian action. Based on analysis covering the Republic of Vanuatu, we identify aggregate behavioral patterns indicating short term and medium term behavior changes as a result of a tropical cyclone, which could contribute to our understanding of the resilience of communities to natural hazards. We also find interesting behavioral insights on how the human movement network is impacted by a cyclone. Due to the detail and tractability of the data set, insights on preparation, displacement, damage and resilience could enable more agile and adaptive responses by public institutions and other actors to humanitarian emergencies. Considering the array of natural hazards that the South Pacific region faces on an annual basis, this use case contributes more evidence in favor of using anonymized mobile network data to inform humanitarian action.
Address Pulse Lab Jakarta, Indonesia
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1864
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Author (up) Robin Batard; Aurélie Montarnal; Frédérick Benaben; Caroline Rizza; Christophe Prieur; Andrea Tapia
Title Integrating citizen initiatives in a technological platform for collaborative crisis management Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Citizens, Volunteers, Integration, IT Solution
Abstract Although they can make a significant contribution to crisis response and management, citizens tend to be underestimated and under-integrated by official crisis responders. There is a necessity to take citizen contribution into crisis management tools, both for the information they can provide (information-focused volunteers) and the actions they can carry out (action-focused volunteers). Therefore, professionals need to be aware of the diverse ways citizens can help them to manage a critical situation: obviously by improving the situational awareness, but also by spontaneously performing tasks to meet specific needs on the ground.

After presenting the RIO-Suite software, a crisis management tool based on collaboration of stakeholders, this paper suggests ideas about how to make the most of action-focused volunteers to improve the orchestration of the crisis response. Given a volunteer action, four possible decision types are identified: Ignore, Stop, Consider and Support, and their consequences on 1) the crisis response and 2) the collaboration process are presented.
Address Telecom ParisTech;IMT Mines Albi;The Pennsylvania State University
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1993
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Author (up) Xiaodan Yu; Deepak Khazanchi
Title The Influence of Swift Trust on Virtual Team's Sensemaking in Crisis: A Research Model Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Virtual teams, crisis, sensemaking theory, swift trust, team performance.
Abstract Virtual teams are an important form of collaboration, especially in the context of transboundary crises. Achieving

team effectiveness through good sensemaking is key to virtual teams? success in responding to crisis. However,

there is still a lack of understanding about the relationship of this sensemaking in a virtual team during crisis to

the virtual team?s development of swift trust. Adapting from a model of sensemaking, in this paper, we propose a

research model to describe the relationships among swift trust, sensemaking and virtual team performance in the

context of virtual teams during crisis.
Address University of Nebraska Omaha, USA;Center for Integrated Emergency management (CIEM), University of Agder, Norway;University of International Business & Economics, Beijing, China
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T15- Open Track Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1903
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