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Author |
Adam Widera; Chiara Fonio; Sandra Lechtenberg; Bernd Hellingrath |
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Title |
Measuring Innovations in Crisis Management |
Type |
Conference Article |
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Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
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Issue |
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Pages |
1051-1062 |
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Keywords |
Performance measurement, crisis management, innovation |
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Abstract |
Crisis management (CM) organizations regularly face the challenge to assess the potential impact of a change in their socio-technical setup. No matter if a new software, a new tool, a simple workflow or a broader organizational structure become available, CM organizations need to estimate the potential added value under a high degree of uncertainty. In general, the more reliable information about the new solution is available, the more informed the decisions are. One promising way in assessing the potential impact of new CM solutions can be found through its application in an as realistic as possible and an as secure as necessary setup. However, such artificial scenarios like simulation exercises hold the risk of measuring the performance of the solution itself rather than its contribution to the CM operation. In this paper we review the state of the art in measuring crisis management performance, discuss the results in the context of performance measurement in general and present a performance measurement approach supporting a structured assessment of innovative CM solutions applied within collaborative demonstration project. |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
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Language |
English |
Summary Language |
English |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
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Track |
Open Track |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
2177 |
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Author |
Adam Widera; Hanns-Alexander Dietrich; Bernd Hellingrath; Jörg Becker |
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Title |
Understanding humanitarian supply chains – Developing an integrated process analysis toolkit |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
210-219 |
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Keywords |
Decision support systems; Information systems; Supply chain management; Decision support tools; Humanitarian logistics; Logistics process; Performance measurements; Process analysis; Reference modeling; Response performance; Technological components; Societies and institutions |
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Abstract |
In this paper we present the development of an integrated process analysis toolkit for humanitarian logistics. The toolkit integrates a conceptual and a technological component. Our approach follows a case study-based modeling and design approach. The developed concept was evaluated in two humanitarian organizations. Based on these results we extended and integrated the tool-supported process analysis approach, which is ready to use for the structural and quantitative analysis of humanitarian logistics processes. The toolkit can be applied in humanitarian organizations as a decision support tool for designing, planning and executing their logistics processes. Thus, the application affects the preparedness of humanitarian organizations as well as their response performance. The process analysis toolkit is embedded in an overall research agenda with the objective to provide humanitarian organizations with the capabilities to identify, monitor, and improve their logistics processes respecting the organization specific objectives. |
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Address |
University of Muenster, Germany |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
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Track |
Decision Support Systems |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
1089 |
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Author |
Adam Widera; Sandra Lechtenberg; Gaby Gurczik; Sandra Bähr; Bernd Hellingrath |
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Title |
Integrated Logistics and Transport Planning in Disaster Relief Operations |
Type |
Conference Article |
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Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
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Volume |
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Issue |
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Pages |
752-764 |
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Keywords |
Humanitarian Logistics; Logistics Planning; Transport Planning; Use Case; Simulation; Routing |
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Abstract |
Decision making in the area of humanitarian logistics and supply chain management often suffers because of the interrelations between planning horizons, tasks, and crisis management lifecycle phases. In this paper, we present a method, an exemplary prototypical implementation and its evaluation within a relief organization. Based on a structured literature analysis (a review of existing information systems as well as a consideration of ongoing research projects), basic requirements for an integrated logistics and transport planning approach were derived. Together with end-user involvement, these results were used to design and prototype a concept of an appropriate information system, which was applied and evaluated in a tabletop exercise. The generated results are promising in terms of having a positive impact on the logistics effectiveness. In combination with the identified limitations, our results promise to have an impact on future ISCRAM research. |
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Address |
Chair of Information Systems and Supply Chain Management, University of Münster; German Aerospace Center, Institute of Transportation Systems |
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Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
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Track |
Logistics and Supply-Chain |
Expedition |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
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Approved |
no |
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Call Number |
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Serial |
2062 |
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Author |
Aditya Irfansyah; Adam Widera; Mark Haselkorn; Bernd Hellingrath |
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Title |
Current Trends and Future Challenges in Congestion Management |
Type |
Conference Article |
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Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
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Pages |
622-636 |
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Keywords |
Congestion Management, Traffic Incident Management, Intelligent Transportation System, Traffic Management System, Future Mobility, Social Evolution, Future Challenges. |
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Abstract |
Traffic congestion creates multidimensional impacts that require stakeholders' integration and coordination. This paper tries to close the research gaps in congestion management by examining a case study of integrated solutions of congestion measures and analyzing future challenges in congestion management based on two selected factors. The authors develop the result from the literature study and an expert interview that provides a better perspective on the case study. The study generates a new perspective on reviewing the organizational aspect of integrated congestion management measures. Secondly, it starts a discussion on future challenges in congestion management and connects the domain of future mobility with congestion theories as an independent discussion. |
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University of Münster; University of Münster; University of Washington; University of Münster |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
978-1-949373-27-58 |
ISBN |
2411-3444 |
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Track |
Practitioner-centered Logistics and Supply Chain Management in Crisis Response |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
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Notes |
irfansyah@uni-muenster.de |
Approved |
no |
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Call Number |
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Serial |
2259 |
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Author |
Bernd Hellingrath; Adam Widera |
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Title |
Survey on major challenges in humanitarian logistics |
Type |
Conference Article |
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Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
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Issue |
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Pages |
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Keywords |
Information systems; Logistics; Supply chain management; Surveying; Challenges; Common ground; Humanitarian logistics; Information and technologies; Logistic services; Logistics and supply chain management; Logistics service provider; Relief organizations; Surveys |
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Abstract |
In this work we present the results of a survey on major challenges in humanitarian logistics. The survey was conducted among logistics managers of relief organizations, logistic service providers, and universities investigating in humanitarian logistics. The following issue areas were consulted: (1) Information and Technology, (2) Processes, Organization, Coordination, (3) Infrastructure, (4) Politics, Government. The results in the first issue area focus mainly on needs for action in the context of the transparency, compatibility, and functionality of IT-systems for humanitarian logistics. The transferability of classical and the establishment of specific concepts of logistics and supply chain management were identified as an important challenge in the second issue area. The need for an improved information situation was noticed within the areas “Infrastructure” and “Politics, Government”. Additionally, it can be highlighted that the assessments of the three questioned groups differ in important points, although a common ground for further research was identified. |
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Address |
Department of Information Systems and Supply Chain Management, European Research Center for Information Systems (ERCIS), University of Münster, Germany |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
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Language |
English |
Summary Language |
English |
Original Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
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Track |
Humanitarian Challenges |
Expedition |
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Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
567 |
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Author |
Denis Havlik; Jasmin Pielorz; Adam Widera |
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Title |
Interaction with citizens experiments: from context-aware alerting to crowdtasking |
Type |
Conference Article |
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Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
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Volume |
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Pages |
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Keywords |
Crisis Management; Unaffiliated Volunteers; Decision Support; Crowdsourcing; Micro-Learning; Crowdtasking; Micro-Tasking; Personalized Alerting |
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Abstract |
The EU FP7 project DRIVER is conducting a number of experiments to assess the feasibility of addressing known deficiencies in crisis management. In this paper, we introduce experiments that investigate two-way communication solutions between crisis managers and citizens or unaffiliated volunteers. In the so-called ?Interaction with Citizens? experiments we are testing the usability and acceptance of the various methods and tools that facilitate crisis communication at several levels. This includes: informing and alerting of citizens; micro-tasking of volunteers; gathering of situational information about the crisis incident from volunteers; and usage of this information to improve situation awareness. At the time of writing this paper, our ?Interaction with Citizens? experiments are still under way. Therefore, this paper reports the lessons learned in the first two experiments along with the experimental setup and expectations for the final experiment. |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
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Track |
Community Engagement and Practitioner Studies |
Expedition |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1409 |
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Author |
Fabiana Santos Lima; Bernd Hellingrath; Adam Widera; Mirian Buss Gonçalves |
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Title |
A systemic process model for procurement decisions in humanitarian logistics |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
688-692 |
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Keywords |
Decision support systems; Disaster prevention; Information systems; Humanitarian logistics; K-means; Network flow problems; Process model; Quantitative modeling; Supply chains |
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Abstract |
The relief organizations work in volatile environments involving a variety of actors with different skills and knowledge. The service of emergency for victims of natural disasters requires a rapid decision-making. The objective of the approach presented in this paper is to develop a Systemic Process Model (SPM) for procurement decisions in humanitarian logistics. The SPM aims to support procurement tasks of humanitarian organizations during the response phase in disaster relief. The approach provides a decision support tool using an appropriate quantitative model reflecting the specific area of humanitarian logistics processes. |
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Address |
Federal University of Santa Catarina, Brazil; University of Münster, Germany |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Analytical Modelling and Simulation |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
703 |
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Author |
Jörn Franke; Adam Widera; François Charoy; Bernd Hellingrath; Cédric Ulmer |
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Title |
Reference process models and systems for inter-organizational ad-hoc coordination – Supply chain management in humanitarian operations |
Type |
Conference Article |
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Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
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Volume |
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Issue |
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Pages |
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Keywords |
Disaster prevention; Information systems; Logistics; Management; Processing; Risk management; Supply chain management; Ad-hoc; Coordination; Humanitarian; Reference; System; Disasters |
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Abstract |
In this work we present a general framework for process-oriented coordination and collaboration in humanitarian operations. Process management has been proven useful in many business domains, but humanitarian operations and disaster response management in general require different process management approaches. Related work has only recently introduced traditional process management approaches for emergency management. These traditional approaches have several limitations with respect to the domain of humanitarian operations and disaster management. Our approach points to design, run-time and monitoring of inter-organizational humanitarian logistics processes. It consists of two parts: A reference model for humanitarian logistics tasks and a system for ad-hoc process management of these tasks. We discuss how they can be integrated to provide additional benefits. |
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Address |
SAP Research, Sophia Antipolis, France; Department of Information Systems and Logistics, European Research Center for Information Systems (ERCIS), University of Münster, Germany; LORIA-INRIA-CNRS, Université de Lorraine, France |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
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Track |
Humanitarian Challenges |
Expedition |
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Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
508 |
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Author |
Kevin Wesendrup; Nicola Rupp; Adam Widera; Bernd Hellingrath |
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Title |
Challenges and Trends of Data Management for Firefighting in Germany and the Netherlands |
Type |
Conference Article |
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Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
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Volume |
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Pages |
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Keywords |
Data management, challenges, trends, firefighting |
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Abstract |
For successful firefighting, information is key. In this work, a general overview of the current challenges and
trends of data management for firefighting in Germany and the Netherlands are examined. This was accomplished
by conducting a literature review to find out the current state-of-the-art in research. The results of the literature
review are then compared with expert sentiments and gaps between research and practice are revealed. Through
the review, six challenge categories are identified: cartographic data harmonization, IS standardization,
information gathering from unstructured data, canonical bodies of knowledge, and data-driven firefighting
support. The challenges and trends are discussed in the context of Germany and the Netherlands and significant
differences are presented. Lastly, the gaps between research and practice are thoroughly analyzed and potentials
for future work revealed. |
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Address |
University of Münster, Germany |
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Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
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Track |
T15- Open Track |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
1902 |
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Author |
Sandra Lechtenberg; Adam Widera; Bernd Hellingrath |
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Title |
Assessing Vendor Managed Inventory (VMI) for Humanitarian Organizations |
Type |
Conference Article |
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Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
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Volume |
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Issue |
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Pages |
765-774 |
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Keywords |
Humanitarian Logistics; Vendor Managed Inventory; Humanitarian Supply Chains |
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Abstract |
Logistics activities are of high importance for the success of a humanitarian operation and can be responsible for up to 80% of its costs. Vendor Managed Inventory, a concept successfully applied in commercial logistics, might be a possibility to enhance the effectiveness of humanitarian logistics operations. However, there is a lack of an appropriate assessment of the VMI applicability for a humanitarian organization. We propose an adjusted VMI Readiness Score for humanitarian organizations, a tool adapted from a commercial context for the specific requirements of humanitarian scenarios, to gain a general impression of the suitability of VMI. The tool is applied exemplary to the IFRC and the result indicates that it is worthwhile to further investigate the applicability of VMI for humanitarian organizations. |
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Address |
Chair of Information Systems and Supply Chain Management, University of Münster |
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Thesis |
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Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
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Medium |
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Track |
Logistics and Supply-Chain |
Expedition |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2063 |
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