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Author Lise Ann St. Denis; Amanda L. Hughes; Leysia Palen
Title Trial by fire: The deployment of trusted digital volunteers in the 2011 shadow lake fire Type Conference Article
Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012
Volume Issue Pages
Keywords Civil defense; Disasters; Information systems; Lakes; Risk management; Crisis informatics; Digital volunteers; Emergency management; Social media; Trusted volunteers; Human resource management
Abstract We report on the use of a team of trusted digital volunteers during the 2011 Shadow Lake Fire that occurred in the US Pacific Northwest to extend the social media capacity of a Type I incident management team. In this case study, we outline the tools and processes used by this virtual team to coordinate their activities, monitor social media communication and to establish communications with the public around the event. Finally, we discuss the potential merits and limitations of implementing a team of trusted volunteers and explore how this idea could be incorporated into emergency management organizations. © 2012 ISCRAM.
Address ATLAS, Project EPIC, University of Colorado, Boulder, United States; Computer Science, Project EPIC, University of Colorado, Boulder, United States
Corporate Author Thesis
Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780864913326 Medium
Track Social Media and Collaborative Systems Expedition (up) Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 207
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Author Amanda L. Hughes
Title Participatory design for the social media needs of emergency public information officers Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 727-736
Keywords Information systems; Risk management; Crisis informatics; Design activity; Design recommendations; Emergency management; Emergency public informations; Participatory design; Social media; Work practices; Design
Abstract This paper describes the design, execution, and results of a participatory design workshop with emergency public information officers (PIOs). During the workshop, PIOs and researchers explored ideas and designs for supporting the social media needs of PIO work. Results indicate that PIO perceptions of social media have changed as they have learned to incorporate activities of the public into their work, yet they still struggle with issues of trust and liability. Based on workshop design activities, the paper offers a set of design recommendations for supporting the social media needs of PIO work practice such as the ability to monitor, document, and report social media activity.
Address Computer Science, Utah State University, United States
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Social Media in Crisis Response and Management Expedition (up) Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 603
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Author Amanda L. Hughes; Leysia Palen
Title Twitter adoption and use in mass convergence and emergency events Type Conference Article
Year 2009 Publication ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives Abbreviated Journal ISCRAM 2009
Volume Issue Pages
Keywords Information systems; Crisis informatics; Emergency; Micro-blogging; Social media; Twitter; Social networking (online)
Abstract This paper offers a descriptive account of Twitter (a micro-blogging service) across four high profile, mass convergence events-two emergency and two national security. We statistically examine how Twitter is being used surrounding these events, and compare and contrast how that behavior is different from more general Twitter use. Our findings suggest that Twitter messages sent during these types of events contain more displays of information broadcasting and brokerage, and we observe that general Twitter use seems to have evolved over time to offer more of an information-sharing purpose. We also provide preliminary evidence that Twitter users who join during and in apparent relation to a mass convergence or emergency event are more likely to become long-term adopters of the technology.
Address University of Colorado, Boulder, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Gothenburg Editor J. Landgren, S. Jul
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789163347153 Medium
Track Collaboration and Social Networking Expedition (up) Conference 6th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 604
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Author Amanda L. Hughes; Leysia Palen; Jeannette N. Sutton; Sophia B. Liu; Sara Vieweg
Title Site-seeing in disaster: An examination of on-line social convergence Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 324-333
Keywords Information systems; Websites; Computer-mediated communication; Convergence; Convergent behavior; Crisis informatics; Disaster response; Online behavior; Social media; Disasters
Abstract On-line websites and applications are increasingly playing a role in disaster response and recovery. Yet with the wide variety of on-line grassroots activities that occur in such situations, it can be difficult to make sense of them. In this paper, we describe on-line behavior as socially convergent activity, interpreting it within existing sociological understandings of behavior in disaster events. We discuss seven types of convergent behavior and give examples of on-line activities for each type. By seeing these activities as an essential part of the disaster social arena, we can begin to think about how to support socially convergent phenomena in new and creative ways.
Address ConnectivIT Lab, Natural Hazards Center, University of Colorado, Boulder, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Research Methods in ISCRAM Expedition (up) Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 605
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Author Sophia B. Liu; Leysia Palen; Jeannette N. Sutton; Amanda L. Hughes; Sara Vieweg
Title In search of the bigger picture: The emergent role of on-line photo sharing in times of disaster Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 140-149
Keywords Disasters; Information systems; Citizen journalism; Convergence; Crisis informatics; Flickr; Photo sharing; Social media; Emergency services
Abstract Eyewitness photography is increasingly playing a more significant role in disaster response and recovery efforts. This research elaborates on the ways in which members of the public participate during times of disaster by closely examining the evolving role of a prominent photo-sharing website, Flickr, in events that have occurred since its launch in February 2004. We discuss features of Flickr's emerging evolutionary growth as a community forum for disaster-related grassroots activity based on the findings from our qualitative study of 29 groups across six disasters over Flickr's nearly three-year lifespan. Our findings discuss efforts toward the development of norms that attempt to guide the nature of social practice around photographic content during disaster response and recovery efforts.
Address ConnectivIT Lab, Natural Hazards Center, University of Colorado, Boulder, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Virtual Teams and Virtual Communities in Emergency Preparedness and Response Expedition (up) Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 716
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Author Sara Vieweg; Leysia Palen; Sophia B. Liu; Amanda L. Hughes; Jeannette N. Sutton
Title Collective intelligence in disaster: Examination of the phenomenon in the aftermath of the 2007 Virginia Tech Shooting Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 44-54
Keywords Disasters; Information systems; Collective intelligences; Crisis informatics; Distributed cognition; Facebook; Virginia Tech; Social networking (online)
Abstract We report on the results of an investigation about the “informal, ” public-side communications that occurred in the aftermath of the April 16, 2007 Virginia Tech (VT) Shooting. Our on-going research reveals several examples of on-line social interaction organized around the goal of collective problem-solving. In this paper, we focus on specific instances of this distributed problem-solving activity, and explain, using an ethnomethodological lens, how a loosely connected group of people can work together on a grave topic to provide accurate results.
Address ConnectivIT, Natural Hazards Center, University of Colorado, Boulder, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Social Networking, Web Collaboration and e Participation in Crisis and Risk Managements Expedition (up) Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1051
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