Records |
Author |
Apoorva Chauhan; Amanda Lee Hughes |
Title |
Social Media Resources Named after a Crisis Event |
Type |
Conference Article |
Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
Volume |
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Issue |
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Pages |
573-583 |
Keywords |
Crisis Informatics, Crisis Named Resources, Social Media |
Abstract |
Crisis Named Resources (CNRs) are the social media accounts and pages named after a crisis event. CNRs typically appear spontaneously after an event as places for information exchange. They are easy to find when searching for information about the event. Yet in most cases, it is unclear who manages these resources. Thus, it is important to understand what kinds of information they provide and what role they play in a response. This paper describes a study of Facebook and Twitter CNRs around the 2016 Fort McMurray wildfire. We report on CNR lifecycles, and their relevance to the event. Based on the information provided by these resources, we categorize them into 8 categories: donations, fundraisers, prayers, reactions, reports, needs and offers, stories, and unrelated. We also report on the most popular CNR on both Facebook and Twitter. We conclude by discussing the role of CNRs and the need for future investigation. |
Address |
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Corporate Author |
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Thesis |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
Medium |
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Track |
Social Media Studies |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
2132 |
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Author |
Lise Ann St. Denis; Amanda Lee Hughes; Jeremy Diaz; Kylen Solvik; Maxwell B. Joseph; Jennifer K. Balch |
Title |
'What I Need to Know is What I Don't Know!': Filtering Disaster Twitter Data for Information from Local Individuals |
Type |
Conference Article |
Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
Volume |
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Issue |
|
Pages |
730-743 |
Keywords |
Crisis Informatics, Social Media, Emergency Management, Situational Awareness. |
Abstract |
We report on the design, development, and evaluation of a user labeling framework for social media monitoring by emergency responders. By labeling Twitter user accounts based on behavior and content, this novel approach identifies tweets from accounts belonging to Individuals generating Personalized content and captures information that might otherwise be missed. We evaluate the framework using training data from the 2018 Camp, Woolsey, and Hill fires. Approximately 30% of the Individual-Personalized tweets contain first-hand information, providing a rich stream of content for social media monitoring. Because it can quickly eliminate most redundant tweets, this framework could be a critical first step in an end-to-end information extraction pipeline. It may also generalize more easily for new disaster events since it relies on general user account attributes rather than tweet content. We conclude with next steps for refining and evaluating our framework in near real-time during a disaster response. |
Address |
CIRES, Earth Lab, University of Colorado, Boulder; Crisis Informatics Lab Brigham Young University; Institute for Computational and Data Sciences, Department of Geography, Penn State University; CIRES, Earth Lab, Department of Geography, University of Colorado, Boulder; CIRES, Earth Lab, University of Colorado, Boulder; CIRES, Earth Lab, Department of Geography, University of Colorado, Boulder |
Corporate Author |
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Thesis |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
978-1-949373-27-66 |
ISBN |
2411-3452 |
Medium |
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Track |
Social Media for Disaster Response and Resilie |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
Notes |
Lise.St.Denis@Colorado.edu |
Approved |
no |
Call Number |
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Serial |
2267 |
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Author |
Apoorva Chauhan; Amanda Lee Hughes |
Title |
Facebook and Twitter Adoption by Hurricane Sandy-affected Police and Fire Departments |
Type |
Conference Article |
Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
Volume |
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Issue |
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Pages |
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Keywords |
crisis informatics; Disaster; Emergency; social media |
Abstract |
We report initial findings around the Facebook and Twitter adoption trends of 840 fire and police departments affected by Hurricane Sandy. The data show that adoption increased during the time period directly surrounding Hurricane Sandy. Despite this increase, the creation of new online accounts since that time has been declining and overall adoption rates seem to be stabilizing. Lastly, the data report Facebook to be significantly more popular than Twitter as a form of online communication for these fire and police departments. |
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Corporate Author |
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Thesis |
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Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9788271177881 |
Medium |
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Track |
Social Media Studies |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
yes |
Call Number |
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Serial |
1233 |
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Author |
Apoorva Chauhan; Amanda Lee Hughes |
Title |
Online Mentioning Behavior during Hurricane Sandy: References, Recommendations, and Rebroadcasts |
Type |
Conference Article |
Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
Volume |
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Issue |
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Pages |
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Keywords |
Crisis Informatics; Social Media; Emergency Management |
Abstract |
Large-scale crisis events require coordination between the many responding stakeholders to provide timely, relevant, and accurate information to the affected public. In this paper, we examine how social media can support these coordinated public information efforts. This research considers how emergency responders mentioned different organizations, institutions, and individuals by examining the social media communications of police and fire departments during Hurricane Sandy. We find that these departments use mentions to reference other sources of information, recommend credible information and sources, and rebroadcast information. These mentions offer insight into how emergency responders fit within a broader crisis information network and the types of entities that responders trust and recommend to provide information to the public. |
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Corporate Author |
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Thesis |
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Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
Medium |
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Track |
Social Media Studies |
Expedition |
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Conference |
13th International Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
1390 |
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Author |
Yajie Li; Amanda Lee Hughes; Peter D. Howe |
Title |
Communicating Crisis with Persuasion: Examining Official Twitter Messages on Heat Hazards |
Type |
Conference Article |
Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
Volume |
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Issue |
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Pages |
469-479 |
Keywords |
Persuasion, crisis communication, susceptibility, social media, heat hazards. |
Abstract |
Official crisis messages need to be persuasive to promote appropriate public responses. However, little research has examined the content of crisis messages from a persuasion perspective, especially for natural hazards. This study deductively identifies five persuasive message factors (PMFs) applicable to natural hazards, including two under-examined health-related PMFs: health risk susceptibility and health impact. Using 2016 heat hazards as a case study, this paper content-analyzes heat-related Twitter messages (N=904) posted by eighteen U.S. National Weather Service Weather Forecast Offices according to the five PMFs. We find that the use of descriptions of hazard intensity is disproportionately high, with a lack of use of other PMFs. We also describe different types of statements used to signal the two health-related PMFs. We conclude with implications and recommendations relevant to practitioners and researchers in social media crisis communication. |
Address |
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Corporate Author |
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Thesis |
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Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
Medium |
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Track |
Social Media Studies |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
2124 |
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