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Author Christoph Endres; Andreas Wurz; Marcus Hoffmann; Alexander Behring
Title A task-based messaging approach to facilitate staff work Type Conference Article
Year 2010 Publication (up) ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Communication; Hardware; Assisting tools; Classification scheme; Collaboration; Incident Command (IC); Messages; State of the art; Task-based; User study; Information systems
Abstract A central part of the work in Incident Commands (ICs) deals with handling messages that contain relevant information. Classification schemes for messages can be exploited by command staff and assisting tools to support this work, given that a common understanding of the scheme is shared among participants. We present user studies on two such classifications, which imply some disagreement among participants. Interpretations of the studies and a revised scheme are presented. All users in our studies are highly trained experts and represent the state of the art in german IC work.
Address DFKI GmbH, Germany; Fire Department, Cologne, Germany; Fraunhofer IGD, Germany; TU, Darmstadt, Germany
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Poster Session Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 474
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