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Author Briony Gray; Mark Weal; David Martin
Title Supporting Situational Awareness during Disasters: The Case of Hurricane Irma Type Conference Article
Year 2018 Publication Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. Abbreviated Journal Iscram Ap 2018
Volume Issue Pages 123-131
Keywords Situational Awareness, Hurricane Irma, Conceptual Framework, Disaster Management, Social Media
Abstract In a rapidly globalizing world, disasters and the way in which they are managed are changing. Social media, in conjunction with other online resources, now provide a wealth of information throughout the lifecycle of disasters and are relied upon by individuals and emergency responders alike. The study of such data as a lens for analysis has proved valuable in recent years, with many contributing to targeted emergency response protocols and improved methods for the management strategies of future crises. This study seeks to make a similar contribution by reporting on the use of such data for situational awareness during the case of hurricane Irma, which occurred between September and August 2017. Using a mixed methods approach the paper examines data from social media such as Twitter, as well as other online sources such as blogs and news media, to provide original insight into the disaster. A conceptual framework is then applied to determine the uses and users of social media, and to identify how these change throughout the course of the disaster, thus demonstrating situational awareness over time. The paper concludes with proposed improvements for disaster management and emergency response for future similar disasters, specifically in the hurricane season, in addition to more generalized hazards which are predicted to increase in their frequency and severity due to underlying issues such as climate change.
Address University of Southampton; University of Southampton; University of Southampton
Corporate Author Thesis
Publisher Massey Univeristy Place of Publication (up) Albany, Auckland, New Zealand Editor Kristin Stock; Deborah Bunker
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN ISBN 978-0-473-45447-0 Medium
Track Data Issues for Situation/Disaster Awareness Expedition Conference ISCRAM Asia Pacific 2018: Innovating for Resilience - 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific
Notes bjg1g11@soton.ac.uk Approved no
Call Number Serial 1664
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Author Briony Gray; Mark Weal; David Martin
Title Building Resilience in Small Island Developing States: Social Media during the 2017 Atlantic Hurricane Season Type Conference Article
Year 2018 Publication Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. Abbreviated Journal Iscram Ap 2018
Volume Issue Pages 469-479
Keywords Social Media, Hurricanes, Resiliency, Community Engagement, SIDS
Abstract There are growing concerns that future Atlantic hurricane seasons will be severe and unpredictable due to underlying factors such as climate change. The 2017 season may offer a range of lessons, especially to small island developing states (SIDS), who are looking to build community resilience and heighten community engagement to cope with disaster. While many SIDS utilise a range of media and technology for these purposes, there has been a recent uptake in the use of social media, which may have further potential to support their goals. This paper scopes the use and users of social media in the case of Antigua and Barbuda during the 2017 Atlantic hurricane season. Through a series of qualitative interviews it explains the role that social media currently has, and concludes with suggestions for its improvement in future seasons that are contextualized over the disaster lifecycle phases.
Address University of Southampton; University of Southampton; University of Southampton
Corporate Author Thesis
Publisher Massey Univeristy Place of Publication (up) Albany, Auckland, New Zealand Editor Kristin Stock; Deborah Bunker
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN ISBN 978-0-473-45447-0 Medium
Track Social Media and Community Engagement Supporting Resilience Building Expedition Conference ISCRAM Asia Pacific 2018: Innovating for Resilience - 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific
Notes bjg1g11@soton.ac.uk Approved no
Call Number Serial 1688
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Author Briony Gray; Mark J. Weal; David Martin
Title Social Media during a Sustained Period of Crisis: The Case of the UK Storms Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 633-644
Keywords Social media; disaster management; conceptual framework; emergency coordination; information overload
Abstract This paper analyses the social media communications surrounding the 2015 – 2016 series of winter storms in the UK. Three storms were selected for analysis over a sustained period of time; these were storms Desmond, Eva and Frank which made landfall within quick succession of one another. In this case study we examine communications relating to multiple hazards which include flooding, evacuation and weather warnings using mainstream media content such as news stories, and online content such as Twitter data. Using a mixed method approach of content analysis combined with the application of a conceptual framework, we present (i.) the network of emergency responders managing events, (ii.) an analysis of crisis communications over time, and (iii.) highlight the barriers posed to effective social media communications during multi-hazard disasters. We conclude by assessing how these barriers may be lessened during prolonged periods of crisis.
Address University of Southampton
Corporate Author Thesis
Publisher Iscram Place of Publication (up) Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Social Media Studies Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2051
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Author Briony Gray
Title Turning Words into Wisdom: A Framework for Using Post-Disaster Data for Community Resilience Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 356-365
Keywords Resilience, Recovery, Framework, Small Island Developing States, Social Capital.
Abstract Small island developing states (SIDs) face a range of underlying issues that increase their vulnerability and risk to disaster. This commonly results in a lack of available, reliable and actionable data for both island nations as well as their insular communities. Simultaneously, issues such as climate change make their riskscapes unique and challenging to mitigate, forcing the need to find methods of improving community resiliency. This paper uses qualitative interviews conducted in the post-disaster phase of the 2017 Atlantic hurricane season to highlight the main issues experienced by communities. It then uses these, as well as literature guidance, to create a Lessons Learnt Framework (LLF) designed to challenge underlying assumptions, assess management efforts, discuss and record community experiences, and to feedback social capital into vulnerable communities to support future community resilience.
Address University of Southampton
Corporate Author Thesis
Publisher Virginia Tech Place of Publication (up) Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-34 ISBN 2411-3420 Medium
Track Data and Resilience: Opportunities and Challenges Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes Bjg1g11@soton.ac.uk Approved no
Call Number Serial 2235
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Author Briony Gray; Matthew Colling
Title Supporting Emergency Health Services during a Pandemic: Lessons from the Canadian Red Cross Type Conference Article
Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021
Volume Issue Pages 320-332
Keywords Pandemic, Health, Emergency Management, The Red Cross, COVID-19
Abstract The COVID-19 pandemic has tested Canada's readiness capacity as emergency health needs continue to exceed some communities' capacity to respond. To address this variance, the Canadian Red Cross (in collaboration with local, provincial, territorial, national, and Indigenous partners) have leveraged international experience in humanitarian response and preparedness, developing innovative new response services, delivery modalities, and protocol through which to mitigate and manage risk. This approach breaks down emergency management into two main streams – health interventions and disaster management – to innovatively and effectively cope with increasingly complex and frequent requests for support. Using internal data from within the Canadian Red Cross, this paper presents and discusses the services, roles and expectations of this two-stream approach which has been designed to (i.) support COVID-19 testing and vaccination, (ii.) support outbreak crisis management, especially through epidemic, prevention, and control interventions, and (iii.) support traditional emergency management responses in the midst of a pandemic. It concludes by reporting on the successes of the two-stream approach to date while scoping further the potential evolutionary track of some of these services, their underpinning methodology, and appetite for recovery operations in the near future. This approach may therefore be of value to other organizations or practitioners coping with emergency management challenges during a pandemic.
Address The Canadian Red Cross; The Canadian Red Cross
Corporate Author Thesis
Publisher Virginia Tech Place of Publication (up) Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-61-5 ISBN Medium
Track Disaster Public Health & Healthcare Informatics in the Pandemic Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management
Notes bjg1g11@soton.ac.uk Approved no
Call Number ISCRAM @ idladmin @ Serial 2336
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Author Briony Gray; Matthew Colling
Title Understanding Interoperability in Humanitarian Aid Organizations Type Conference Article
Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021
Volume Issue Pages 439-447
Keywords Interoperability, Humanitarian Aid Organizations, Crisis Management, The Red Cross
Abstract Quality and timely knowledge is critical to effective humanitarian operations during crises. Despite this, there remain limitations to its capture, exchange and understanding both in the inter and intra agency settings. To improve this, methods like interoperability should be improved within humanitarian aid organizations and their wider networks. Learning from the experiences and insights of domestic and international delegates of the Canadian Red Cross, this paper highlights that the biggest added values of interoperability to the intra-agency setting are (i.) increasing organizational capacity, expertise and reputation, (ii.) better tools, processes and leveraging valuable knowledge, and (iii.) improved engagement of volunteers, employees and delegates. The most prevalent barriers are (i.) workplace culture, (ii.) differences in operations, context and communications and (iii.) the socio-technical barriers of systems, processes and integration. The paper concludes by presenting lessons for humanitarian organizations to improve interoperability, supporting resilient responses for future crisis management.
Address The Canadian Red Cross; The Canadian Red Cross
Corporate Author Thesis
Publisher Virginia Tech Place of Publication (up) Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-61-5 ISBN Medium
Track Enhancing Resilient Response in Inter-organizational Contexts Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management
Notes Briony.Gray@redcross.ca Approved no
Call Number ISCRAM @ idladmin @ Serial 2345
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