| |
Record |
Links |
|
Author |
Lindsley G. Boiney; Bradley Goodman; Robert Gaimari; Jeffrey Zarrella; Christopher Berube; Janet Hitzeman |
|
| |
Title |
Taming multiple chat room collaboration: Real-time visual cues to social networks and emerging threads |
Type |
Conference Article |
| |
Year  |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
|
| |
Volume |
|
Issue |
|
Pages |
660-668 |
|
| |
Keywords |
Decision making; Flow visualization; Information systems; Social networking (online); Chat; Collaboration; Collaboration environments; Exchange of information; Information exchanges; Real time decision-making; Real-time information sharing; Situational awareness; Internet |
|
| |
Abstract |
Distributed teams increasingly rely on collaboration environments, typically including chat, to link diverse experts for real time information sharing and decision-making. Current chat-based technologies enable easy exchange of information, but don't focus on managing those information exchanges. Important cues that guide face-to-face collaboration are either lost or missing. In some military environments, operators may juggle over a dozen chat rooms in order to collaborate on complex missions. This often leads to confusion, overload, miscommunication and delayed decisions. Our technology supports chat management. A summary display bar reduces the number of chat rooms operators need open by providing high level situational awareness pointers, in real-time, to: a) rooms with increasing message activity levels, b) rooms in which important collaborators are participating (those in the operator's social network), and c) rooms in which operator-selected keywords are used. This ability to peripherally monitor less critical chat rooms reduces operator overload, while enhancing the ability to rapidly detect important emerging discussion threads. © 2008 The MITRE Corporation. All rights reserved. |
|
| |
Address |
MITRE Corp, United States |
|
| |
Corporate Author |
|
Thesis |
|
|
| |
Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
|
| |
Language |
English |
Summary Language |
English |
Original Title |
|
|
| |
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
|
| |
Series Volume |
|
Series Issue |
|
Edition |
|
|
| |
ISSN |
2411-3387 |
ISBN |
9780615206974 |
Medium |
|
|
| |
Track |
Visualization and Smart Room Technology for Decision Making, Information Sharing, and Collaboration |
Expedition |
|
Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
|
| |
Notes |
|
Approved |
no |
|
| |
Call Number |
|
Serial |
335 |
|
| Share this record to Facebook |
