| Records |
Author  |
Keri K. Stephens; Jessica L. Ford; Ashley Barrett; Michael J. Mahometa |
| Title |
Alert networks of ICTs and sources in campus emergencies |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
|
Issue |
|
Pages |
652-661 |
| Keywords |
Information systems; Mobile devices; Risk management; Emergency alerts; Emergency management; ICTs; Safety communications; Social media; Social networking (online) |
| Abstract |
This study contributes an understanding of how ICTs and varying information sources work together during emergency alerts. It builds on the prior work on campus active shooter events by examining an organization that used a range of ICTs including mobile devices, social media, organizational tools, and news media, to notify their stakeholders about an emergency. The study design used a survey to capture the responses from a random sample of over 1000 stakeholders-students, faculty, and staff-who were notified of an active shooter emergency. The findings from the first three notifications suggest that messages reaching the most stakeholders were (a) sent by official sources through ICTs like mobile phones; (b) official email communication, and (c) messages that included face-to-face communication. While 11 different ICTs were included in the study, mass media (i.e., television and radio), and social media (Twitter and Facebook) did not function substantially in the emergency alert process. |
| Address |
University of Texas at Austin, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
| Track |
Social Media in Crisis Response and Management |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
974 |
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| |
|
| |
| Author |
Keri K. Stephens; Jessica L. Ford |
| Title |
Banning mobile devices: Workplace policies that selectively exclude can shape crisis communication |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
|
Issue |
|
Pages |
279-283 |
| Keywords |
Information systems; Management information systems; Mobile devices; Public policy; Risk management; Societies and institutions; Crisis and emergency managements; Crisis communications; Crisis management; Crisis management systems; Digital divide; Digital inequalities; ICTs; Organizational justice; Human resource management |
| Abstract |
There is a growing need to understand how mobile devices are used to reach people in a crisis. This study focuses on how work organizations play a gatekeeping role in how their employees receive crisis information. Relying on research in the digital divide and organizational justice, this study compares two different types of organizations and their policies banning or allowing mobile devices at work. Three major themes emerged: having omnipotent supervisors, being powerless workers, and experiencing information holes. These themes highlight the burden placed on organizations to create more inclusive digital policies to ensure that employees do not fall through the net of crisis management systems. Additionally, these findings necessitate new discussions among crisis and emergency management scholars that include the current understanding of the digital divide, specifically as it relates to digital inequality in the workplace. |
| Address |
University of Texas at Austin, United States |
| Corporate Author |
|
Thesis |
|
| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
|
| Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
| Series Volume |
|
Series Issue |
|
Edition |
|
| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
|
| Track |
Ethical, Legal and Social Issues of IT Supported Emergency Response |
Expedition |
|
Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
|
Approved |
no |
| Call Number |
|
Serial |
975 |
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