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Author (up) Björn JE Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
Title Crisis Response During Payment Disruptions – The Themes of TRAMS Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 264-275
Keywords Crisis Management, Payment Disruptions, Resilience, Thematic Analysis.
Abstract A qualitative analysis of observation protocols and audio recordings from 14 crisis response exercises has been conducted revealing eight themes reoccurring in multi-disciplinary team discussions about crisis response to large disruptions to the card payment system. The themes were: Coordinate and collaborate, Payment options, Cash circulation, Fuel and transportation, Security, Inform, communicate and the media, Hoarding and rationing, and Vulnerable groups. The analysis suggest that Swedish society is vulnerable to disruptions in the card payment services, largely due to a low diversity in payment options, the lack of prepared back up solutions for payment, and insufficient cash flows to support a cash only scenario. A longer (several days) disruption in the card payment system will demand coordinating mechanisms for information management, available payment options, and preparedness for rapid establishment of cash flows. Today, these mechanisms do not exist. Simulation exercises with stake-holders are an important mean for increasing awareness about these vulnerabilities and the challenges associated with coping with them.
Address Linköping University; Linköping University; Skövde University; Linköping University
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-26 ISBN 2411-3412 Medium
Track Command & Control Studies Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes bjorn.j.johansson@liu.se Approved no
Call Number Serial 2227
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Author (up) Björn Johan Erik Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
Title The lack of preparedness for payment disruptions in local community core businesses Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 904-913
Keywords Critical infrastructure, resilience, payment system, food distribution, fuel distribution
Abstract One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors' ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2162
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Author (up) Björn Johan Erik Johansson; Joeri van Laere; Peter Berggren
Title Evaluating Team Resilience in Simulator-Based Crisis Management Training Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 914-923
Keywords Team resilience, assessment, simulation games, training, Systemic Resilience Model
Abstract Currently, there is a lack of assessment approaches for evaluation of resilient capabilities in simulation games. This paper presents work-in-progress to create such an instrument to be used in crisis management simulation games for the fuel, food, and finance sectors. The “Team Resilience Assessment Method for Simulation” (TRAMS) is based on the Systemic Resilience Model and departs from the assumption that resilient crisis management teams will be able to develop strategies for assuring that anticipation, monitoring, response, recovery, and learning are established and maintained in their respective organizations as well as in the crisis management team. A prototype version of the TRAMS, based on the experiences of representatives from the involved sectors and firmly related to resilience theory, is presented and discussed. The TRAMS instrument will be tested in 30 planned simulations games including participants from the fuel, food, and finance sectors.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2163
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Author (up) Joeri Van Laere; Jessica Lindblom; Tarja Susi
Title Requirements for emergency management training from a 'passion for failures' perspective Type Conference Article
Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007
Volume Issue Pages 449-456
Keywords Civil defense; Disasters; Failure (mechanical); Feedback; Learning systems; Coaching; Emergency management; Learning process; Organizational learning; Swedishs; Training exercise; Risk management
Abstract Swedish municipalities are stimulated to conduct emergency management exercises in addition to developing crisis plans. These exercises tend to be grounded in an instrumental philosophy. There is too much focus on doing the exercise and too little attention for the implementation of lessons learned afterwards. A common experience is that the same 'mistakes' are discovered again and again in yearly exercises. Furthermore there is a paradoxical balance between empowering the organization in its learning process (positive feedback) and revealing the failures (negative feedback). In this paper we reflect on the learning process in a Swedish municipality in 2006 where two emergency management exercises were held and where a minor and a major crisis occurred during the year. We argue that the longitudinal learning process should be the focus in stead of ad hoc exercises. In addition we develop some requirements for emergency management training from a 'passion for failures' perspective.
Address University of Skövde, Sweden
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium
Track APFF Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1043
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Author (up) Joeri van Laere; Kristens Gudfinnsson
Title Continuous Systematic Situation Monitoring: Pitfalls and Possibilities Type Conference Article
Year 2022 Publication ISCRAM 2022 Conference Proceedings 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022
Volume Issue Pages 460-468
Keywords Situation awareness; indicators; monitoring; Business Intelligence; Business Continuity Management
Abstract Situation pictures are helpful to make sense of what is happening and to prevent further escalation. These situation pictures are typically text- or map-based and focus on the current effects of the crisis. For long-lasting transboundary crises that impact many critical infrastructures and different parts of society directly and indirectly, such situation pictures have limitations. Crisis management teams might benefit from continuous monitoring of societal performance indicators, so the current situation can easily be compared with historical and future data to reveal trends and escalations. This research project explored how a successful approach for systematic monitoring of indicators in crime prevention could be transferred to crisis management. Several pilot studies revealed nine challenging pitfalls and six promising possibilities. The findings of this study can inform future research on how continuous systematic situation monitoring can strengthen societal resilience.
Address University of Skövde; University of Skövde
Corporate Author Thesis
Publisher Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium
Track Data and Resilience: Opportunities and Challenges Expedition Conference
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2432
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Author (up) Joeri van Laere; Peter Berggren; Per Gustavsson; Osama Ibrahim; Björn Johansson; Aron Larsson; Towe Lindqwister; Leif Olsson; Christer Wiberg
Title Challenges for critical infrastructure resilience: cascading effects of payment system disruptions Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 281-292
Keywords Critical infrastructures; resilience; collective resilience; payment system
Abstract Critical infrastructures become more and more entangled and rely extensively on information technology. A deeper insight into the relationships between critical infrastructures enables the actors involved to more quickly understand the severity of information technology disruptions and to identify robust cross-functional mitigating actions. This study illustrates how and why disruptions in the payment system in Sweden could create cascading effects in other critical infrastructures with potentially severe consequences for many citizens, government institutions and companies. Data from document studies, interviews and workshops with field experts reveal seven challenges for collective cross-functional critical infrastructure resilience that need to be dealt with: 1) Shortage of food, fuel, cash, medicine; 2) Limited capacity of alternative payment solutions; 3) Cities are more vulnerable than the countryside; 4) Economically vulnerable groups in society are more severely affected; 5) Trust maintenance needs; 6) Crisis communication needs; 7) Fragmentation of responsibility for critical infrastructures across many actors.
Address University of Skövde, Sweden; Linköping University, Sweden; Mid Sweden University, Sweden; Combitech, Sweden
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Monitoring and Resilience of Critical Infrastructure in the hyper-connected society Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2018
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Author (up) Peter Berggren; Molly Lundberg; Joeri van Laere; Björn J E Johansson
Title Community resilience towards disruptions in the payment system Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Community resilience, customer perspective, payment system, crisis management
Abstract This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer?s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.
Address Linköping University, Sweden;Skövde University
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T11- Community Engagement & Healthcare Systems Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1937
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