| Records |
Author  |
Laura Petersen; Laure Fallou; Grigore Havarneanu; Paul Reilly; Elisa Serafinelli; Rémy Bossu |
| Title |
November 2015 Paris Terrorist Attacks and Social Media Use: Preliminary Findings from Authorities, Critical Infrastructure Operators and Journalists |
Type |
Conference Article |
| Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
| Volume |
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Issue |
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Pages |
629-638 |
| Keywords |
Social media, crisis communication, situational awareness, Paris terrorist attacks, terrorism. |
| Abstract |
Crisis communication is a key component of an effective emergency response. Social media has evolved as a prominent crisis communication tool. This paper reports how social media was used by authorities, critical infrastructure operators and journalists during the terrorist attacks that hit Paris on 13th November 2015. A qualitative study was conducted between January and February 2017 employing semi-structured interviews with seven relevant stakeholders involved in this communication process. The preliminary critical thematic analysis revealed four main themes which are reported in the results section: (1) social media is used in crisis times; (2) authorities gained situational awareness via social media; (3) citizens used social media to help one another; and (4) communication procedures changed after these critical events. In conclusion, authorities, citizens and journalists all turned to social media during the attack, both for crisis communication and for increasing situational awareness. |
| Address |
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| Corporate Author |
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Thesis |
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| Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
Medium |
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| Track |
Social Media Studies |
Expedition |
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Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
2137 |
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| Author |
Laura Petersen; Laure Fallou; Paul Reilly; Elisa Serafinelli |
| Title |
Public expectations of social media use by critical infrastructure operators in crisis communication |
Type |
Conference Article |
| Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
| Volume |
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Issue |
|
Pages |
522-531 |
| Keywords |
Social media; traditional media; crisis communication; critical infrastructure operators; public expectations |
| Abstract |
Previous research into the role of social media in crisis communication has tended to focus on how sites such as Twitter are used by emergency managers rather than other key stakeholders, such as critical infrastructure (CI) operators. This paper adds to this emergent field by empirically investigating public expectations of informatio provided by CI operators during crisis situations. It does so by drawing on key themes that emerged from a review of the literature on public expectations of disaster related information shared via social media, and presenting the results of an online questionnaire-based study of disaster-vulnerable communities in France, Norway, Portugal and Sweden. Results indicate that members of the public expect CI operators to provide disaster related information via traditional and social media and to respond to their queries on social media. CI operators should avail of the opportunities provided by social media to provide real-time information to disaster affected communities. |
| Address |
European-Mediterranean Seismological Centre (EMSC); University of Sheffield |
| Corporate Author |
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Thesis |
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| Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
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Medium |
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| Track |
Social Media Studies |
Expedition |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
2040 |
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| Author |
Laure Fallou; Laura Petersen; Rémy Bossu; Frédéric Roussel |
| Title |
Efficiently allocating safety tips after an earthquake – lessons learned from the smartphone application LastQuake |
Type |
Conference Article |
| Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
| Volume |
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Issue |
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Pages |
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| Keywords |
Earthquake, Risk reduction, Disaster app, Safety tips, ELSI. |
| Abstract |
In a context of information overload, actors in disaster management are facing challenges to efficiently allocate critical information during a crisis. Based on the empirical experience of EMSC (Euro-Mediterranean Seismological Centre) with its application LastQuake, this paper explores ways to provide safety information in
a timely manner, to the people who actually need it. First we introduce the method used to design and implement universally understandable visual safety tips, taking Ethical, Legal and Social Issues (ELSI) into consideration. Then, results on the effective use of the feature are presented. Findings demonstrate the importance of designing universal tools to limit the use of personal data as well as the Necessity of developing a multichannel approach for efficient crisis information allocation. |
| Address |
Euro-Mediterranean Seismological Centre (EMSC), France;Centre National de Recherche Scientifique (CNRS), France;CEA, DAM, DIF, F-91297 Arpajon, France |
| Corporate Author |
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Thesis |
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| Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
Medium |
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| Track |
T3- Ethical, Legal and Social Issues |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
1943 |
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