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Author
Bjørn Erik Munkvold
;
Mats Flaten
;
Robin P. Nguyen
Title
Volunteers? Perceptions of the Use of Social Media in Emergency Management
Type
Conference Article
Year
2015
Publication
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2015
Volume
Issue
Pages
Keywords
Emergency Management
;
monitoring
;
social media
;
volunteers
;
VOST
Abstract
The paper presents the results of interviews with representatives from Norwegian emergency management volunteer organizations on their current use of social media and their perception of the potential for extended use of social media in their operations. Our study shows that social media is currently mainly used for information to the public and for internal communication. The informants expressed some reluctance towards the concept of virtual operations support teams, and using social media to collect information from the public. Yet, based on the possible benefits reported in the literature from studies of early adopters of digital volunteer groups, we argue in this paper for establishing a similar service at the regional level in Norway that can support the local volunteer organizations.
Address
Corporate Author
Thesis
Publisher
University of Agder (UiA)
Place of Publication
Kristiansand, Norway
Editor
L. Palen; M. Buscher; T. Comes; A. Hughes
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9788271177881
Medium
Track
Practitioner Cases and Practitioner-Centered Research
Expedition
Conference
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes
Approved
yes
Call Number
Serial
1265
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