| Record |
Author  |
Peter Berggren; Molly Lundberg; Joeri van Laere; Björn J E Johansson |
| Title |
Community resilience towards disruptions in the payment system |
Type |
Conference Article |
| Year |
2019 |
Publication |
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2019 |
| Volume |
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Issue |
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Pages |
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| Keywords |
Community resilience, customer perspective, payment system, crisis management |
| Abstract |
This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer?s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality. |
| Address |
Linköping University, Sweden;Skövde University |
| Corporate Author |
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Thesis |
|
| Publisher |
Iscram |
Place of Publication |
Valencia, Spain |
Editor |
Franco, Z.; González, J.J.; Canós, J.H. |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
978-84-09-10498-7 |
Medium |
|
| Track |
T11- Community Engagement & Healthcare Systems |
Expedition |
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Conference |
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019) |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
1937 |
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