|Andreas Lotter; Philipp John; Patricia Schütte; Florian Brauner; Frank Fiedrich
|Field Observation of Parallel Working Coordination Groups and Command and Control Centres to Understand and Improve Inter-organizational Information Management – A Methodical Approach
|ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
|Information Management, Field Observation, Coordination Groups, Command and Control Centres, Risk and Crisis Management.
|In emergency response, parallel working coordination groups and command and control centres are responsible to deal with complex events. A well-functioning exchange of information between organizations, officials and these coordination groups is the basis for an efficient risk management. This paper describes a methodical ap-proach for field observation to understand and improve the inter-organizational information management be-tween the involved partners. The method was tested within a practical approach and possible occurring problems during the observation were identified and solutions for these problems are provided.
|University of Wuppertal, Germany; University of Wuppertal, Germany; University of Wuppertal, Germany; Kölner Verkehrs-Betriebe AG; University of Wuppertal, Germany
|Place of Publication
|Blacksburg, VA (USA)
|Amanda Hughes; Fiona McNeill; Christopher W. Zobel
|Abbreviated Series Title
|Command & Control Studies
|17th International Conference on Information Systems for Crisis Response and Management
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