Record |
Author |
Pouyan Fotouhi Tehrani; Niklas von Kalckreuth; Selma Lamprecht |
Title |
Toward an Integrative Model of Trust for Digital Emergency Communication |
Type |
Conference Article |
Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
Volume |
|
Issue |
|
Pages |
1012-1021 |
Keywords |
Trust; Emergency Management; Digital Communication; Modeling |
Abstract |
Digital technologies have become an integral enabler of communication during various phases of emergency management (EM). A crucial prerequisite of effective communication between authorities and the public during EM is the establishment of adequate mutual trust. Trust, however, is an elusive concept which is not easily translatable into technical settings. In this paper we propose an integrative model of trust in digital communication and show how such model can be advantageous in assessing and improving trust relations in context of EM. Our interdisciplinary model, which is based on findings from psychology, sociology and computer sciences provides an abstraction which not only seizes both subjective and objective as well as personal and non-personal, \eg institutional or cultural, aspects of trust but at the same time is concrete enough to be applicable to real-life scenarios. |
Address |
Weizenbaum Institute, Fraunhofer FOKUS; Weizenbaum Institute, Humboldt University Berlin; Weizenbaum Institute, Fraunhofer FOKUS |
Corporate Author |
|
Thesis |
|
Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
Language |
English |
Summary Language |
English |
Original Title |
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
978-1-949373-27-91 |
ISBN |
2411-3477 |
Medium |
|
Track |
Usability and Universal Design of ICT for Emergency Management |
Expedition |
|
Conference |
17th International Conference on Information Systems for Crisis Response and Management |
Notes |
pouyan.fotouhi.tehrani@fokus.fraunhofer.de |
Approved |
no |
Call Number |
|
Serial |
2292 |
Share this record to Facebook |