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Author Pouyan Fotouhi Tehrani; Niklas von Kalckreuth; Selma Lamprecht
Title Toward an Integrative Model of Trust for Digital Emergency Communication Type Conference Article
Year 2020 Publication (up) ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 1012-1021
Keywords Trust; Emergency Management; Digital Communication; Modeling
Abstract Digital technologies have become an integral enabler of communication during various phases of emergency management (EM). A crucial prerequisite of effective communication between authorities and the public during EM is the establishment of adequate mutual trust. Trust, however, is an elusive concept which is not easily translatable into technical settings. In this paper we propose an integrative model of trust in digital communication and show how such model can be advantageous in assessing and improving trust relations in context of EM. Our interdisciplinary model, which is based on findings from psychology, sociology and computer sciences provides an abstraction which not only seizes both subjective and objective as well as personal and non-personal, \eg institutional or cultural, aspects of trust but at the same time is concrete enough to be applicable to real-life scenarios.
Address Weizenbaum Institute, Fraunhofer FOKUS; Weizenbaum Institute, Humboldt University Berlin; Weizenbaum Institute, Fraunhofer FOKUS
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-91 ISBN 2411-3477 Medium
Track Usability and Universal Design of ICT for Emergency Management Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes pouyan.fotouhi.tehrani@fokus.fraunhofer.de Approved no
Call Number Serial 2292
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