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Author
Shelly Farnham
;
Elin R. Pedersen
;
Robert Kirkpatrick
Title
Observation of katrina/rita groove deployment: Addressing social and communication challenges of ephemeral groups
Type
Conference Article
Year
2006
Publication
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2006
Volume
Issue
Pages
39-49
Keywords
Communication
;
Disaster prevention
;
Information systems
;
Mobile computing
;
Collaboration
;
Disaster relief
;
Ephemeral Groups
;
Groove
;
Humanitarian Aid
;
Katrina
;
Peer to peer
;
Workgroups
;
Social sciences computing
Abstract
In order to better understand the challenges specific to the deployment of collaboration technologies in crisis situations, we conducted an informal observational study of the deployment of Groove Virtual Office to various civil and military groups at the heart of the disaster zone over the course of ten days. We summarize both general lessons learned from observations of social and communication challenges in crisis situations that impact technology adoption, and make specific recommendations for improving the deployment process of Groove to enable cross group collaboration. We generally found that dynamic, informal social networks and lightweight ephemeral work groups were essential social structures in the relief effort, and we discuss the need to innovate technologies to support these alternative types of organizations. We encourage that current technology centric innovation for ephemeral workgroups is complemented by a usage centric approach to help address emergent behaviors and opportunities.
Address
Farnham Research, United Kingdom; Microsoft, United States
Corporate Author
Thesis
Publisher
Royal Flemish Academy of Belgium
Place of Publication
Newark, NJ
Editor
B. Van de Walle, M. Turoff
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9090206019; 9789090206011
Medium
Track
WORKSHOP ON FUTURE COMMUNICATION REQUIREMENTS FOR EMERGENCY RESPONSE
Expedition
Conference
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
485
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