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Author Kerrianne Morrison; Yee-Yin Choong; Shanee Dawkins; Sandra Spickard Prettyman pdf  openurl
  Title Communication Technology Problems and Needs of Rural First Responders Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 817-834  
  Keywords Communication technology, First responders, Public safety, Rural communities, Usability  
  Abstract Although new technology may benefit rural first responders to help them serve their communities, to date little is known about what communication technology problems rural first responders most need addressed and what future technology they desire. To explore the context of use and communication technology problems and needs of rural first responders, semi-structured interviews were conducted with 63 rural first responders across four disciplines: Communications (Comm) Center & 9-1-1 Services, Emergency Medical Services, Fire Service, and Law Enforcement. Using qualitative data analysis, interview data were sorted into problems and needs categories. Rural first responders' greatest problems were with reliable coverage/connectivity, interoperability, implementation/information technology (IT) infrastructure, and physical ergonomics. Rural first responders' greatest need for new technology was to address their current problems, but they were interested in new technology that leverages real-time technology and location tracking. Implications for researchers and developers of public safety communication technology are discussed.  
  Address National Institute of Standards and Technology; National Institute of Standards and Technology; National Institute of Standards and Technology; Culture Catalyst, LLC  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language (up) English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Technologies for First Responders Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes kerrianne.morrison@nist.gov Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2376  
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