|   | 
Author (up) Veronika Zettl; Thomas Ludwig; Christoph Kotthaus; Sascha Skudelny
Title Embedding Unaffiliated Volunteers in Crisis Management Systems: Deploying and Supporting the Concept of Intermediary Organizations Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 421-431
Keywords Crisis; Disaster Control; Civil Society; Embedding Unaffiliated and Spontaneous Volunteers; Intermediary Organizations
Abstract Citizens engaging in crisis management spontaneously and without affiliation to an (honorary) aid organization are a social phenomenon on the rise. Even though public engagement is desirable, it receives mixed reactions by crisis management experts. They claim that “the crowd” has to be managed to ensure a successful crisis response and recovery, leading to high coordination efforts which cannot be achieved by the authorities. To understand the obstacles in cooperation and to overcome them better, this study examines existing patterns of cooperation. The study employed in-depth interviews (n=13) in two use cases (flooding, n=4; migrant crisis, n=9) with public authorities, aid organizations and engaged citizens. Results indicate that collaboration works successfully when an intermediary organization bridges the coordination gap between authorities and the public. In addition to the concept of intermediary organizations, two ICT approaches supporting collaboration in crisis events are described: Public Displays and the so-called 'Security Arena'.
Address University of Stuttgart IAT; University of Siegen
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Resilience engineering and management Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2031
Share this record to Facebook