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Nurollahian, S.; Talegaonkar, I.; Bell, A.Z.; Kogan, M. | ||||
Title | Factors Affecting Public’s Engagement with Tweets by Authoritative Sources During Crisis | Type | Conference Article | ||
Year | 2023 | Publication | Proceedings of the 20th International ISCRAM Conference | Abbreviated Journal | Iscram 2023 |
Volume | Issue | Pages | 459-477 | ||
Keywords | Crisis Informatics; Social Media; Public Engagement; Authoritative Sources; Topic Modeling | ||||
Abstract | People increasingly use social media at the time of crisis, which produces a social media data deluge, where the public may find it difficult to locate trustworthy and credible information. Therefore, they often turn to authoritative sources: official individuals and organizations who are trusted to provide reliable information. It is then imperative that their credible messages reach and engage the widest possible audience, especially among those affected. In this study, we explore the role of metadata and linguistic factors in facilitating three types of engagement — retweets, replies, and favorites— with posts by authoritative sources. We find that many factors are similarly important across models (popularity, sociability, activity). However, some features are salient for only a specific type of engagement. We conclude by providing guidance to authoritative sources on how they may optimize specific types of engagement: retweets for information propagation, replies for in-depth sense-making, and favorites for cross-purpose visibility. | ||||
Address | University of Utah; University of Utah; University of Utah; University of Utah | ||||
Corporate Author | Thesis | ||||
Publisher | University of Nebraska at Omaha | Place of Publication | Omaha, USA | Editor | Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi |
Language | English | Summary Language | Original Title | ||
Series Editor | Hosssein Baharmand | Series Title | Abbreviated Series Title | ||
Series Volume | Series Issue | Edition | 1 | ||
ISSN | ISBN | Medium | |||
Track | – Social Media for Crisis Management | Expedition | Conference | ||
Notes | http://dx.doi.org/10.59297/AVHJ5856 | Approved | no | ||
Call Number | ISCRAM @ idladmin @ | Serial | 2540 | ||
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