| Record |
Author  |
Veronika Zettl; Thomas Ludwig; Christoph Kotthaus; Sascha Skudelny |
| Title |
Embedding Unaffiliated Volunteers in Crisis Management Systems: Deploying and Supporting the Concept of Intermediary Organizations |
Type |
Conference Article |
| Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
| Volume |
|
Issue |
|
Pages |
421-431 |
| Keywords |
Crisis; Disaster Control; Civil Society; Embedding Unaffiliated and Spontaneous Volunteers; Intermediary Organizations |
| Abstract |
Citizens engaging in crisis management spontaneously and without affiliation to an (honorary) aid organization are a social phenomenon on the rise. Even though public engagement is desirable, it receives mixed reactions by crisis management experts. They claim that “the crowd” has to be managed to ensure a successful crisis response and recovery, leading to high coordination efforts which cannot be achieved by the authorities. To understand the obstacles in cooperation and to overcome them better, this study examines existing patterns of cooperation. The study employed in-depth interviews (n=13) in two use cases (flooding, n=4; migrant crisis, n=9) with public authorities, aid organizations and engaged citizens. Results indicate that collaboration works successfully when an intermediary organization bridges the coordination gap between authorities and the public. In addition to the concept of intermediary organizations, two ICT approaches supporting collaboration in crisis events are described: Public Displays and the so-called 'Security Arena'. |
| Address |
University of Stuttgart IAT; University of Siegen |
| Corporate Author |
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Thesis |
|
| Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
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Medium |
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| Track |
Resilience engineering and management |
Expedition |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
2031 |
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