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| Author | Anthony Charles; Matthieu Lauras; Rolando Tomasini | ||||
| Title | Learning from previous humanitarian operations, a business process reengineering approach | Type | Conference Article | ||
| Year | 2009 | Publication | ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives | Abbreviated Journal | ISCRAM 2009 |
| Volume | Issue | Pages | |||
| Keywords | Chains; Information systems; Knowledge management; Supply chains; Technology transfer; Beneficial effects; Business process re-engineering; Enterprise modelling; Field application; Humanitarian logistics; Humanitarian operations; Political climate; Uncertainty and risks; Reengineering | ||||
| Abstract | Uncertainty and risks are part of humanitarians' daily routine. Most of the time, infrastructures are damaged or non-existent, the political climate is highly volatile, communication means are insufficient, and so on. Therefore, humanitarian organizations often have to find original methods to implement their supply chains. They may also face recurrent problems, that requires them to change the way they operate. And yet, as they lack the time and resources to reflect on the lessons learnt, most of their best practices and issues are neither captured nor communicated. The aim of the study is thus to propose a framework to capitalize humanitarians' knowledge and know-how, to analyze both gaps and best practices and learn from one operation to another. To this end, we propose a framework derived from traditional Enterprise Modelling tools, adapted to fit relief chains' specificities. Field applications are then given to illustrate our approach and its beneficial effects. | ||||
| Address | Université de Toulouse – Mines D'Albi CGI, France; INSEAD, France | ||||
| Corporate Author | Thesis | ||||
| Publisher | Information Systems for Crisis Response and Management, ISCRAM | Place of Publication | Gothenburg | Editor | J. Landgren, S. Jul |
| Language | English | Summary Language | English | Original Title | |
| Series Editor | Series Title | Abbreviated Series Title | |||
| Series Volume | Series Issue | Edition | |||
| ISSN | 2411-3387 | ISBN | 9789163347153 | Medium | |
| Track | Humanitarian Actions and Operations | Expedition | Conference | 6th International ISCRAM Conference on Information Systems for Crisis Response and Management | |
| Notes | Approved | no | |||
| Call Number | Serial | 384 | |||
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