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Author Stephan Weijman; Kenny Meesters
Title Shifting Control and Trust: Exploring Implications of Introducing Delegated Decision Support Systems Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 285-294
Keywords Command & Control (C2), Information Systems, Delegated decision-making, Empowerment, Trust & Control.
Abstract Increased information access and more intelligent information systems enable more operators in an organization to autonomously make decisions. These delegated decision-making opportunities play an important role during critical events, as operators -such as emergency teams and responders- can work independently and rely less on a centralized decision-making structure. Moreover, the operators' perceived level of trust increases while also limiting the coordinators' perceived control. In this paper, we examine the influence of such systems on the shift in perceived control and empowerment for both operators and commanders. In our experiments, conducted at the Royal Netherlands Air Force, we found that the introduction of these systems indeed affects perceived control and empowerment, specifically as perceived by the coordinator. These factors will play an important role in the effective use of such systems and their transformative effect on an organization. Especially considering the ongoing technical and organizational developments in crisis information management.
Address Royal Netherlands Air Force; Tilburg University
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-28 ISBN 2411-3414 Medium
Track Command & Control Studies Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes s.weijman@mindef.nl Approved no
Call Number Serial 2229
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