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Author |
Elizabeth Avery Gomez |
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Title |
Crisis response communication management: Increasing message clarity with training over time |
Type |
Conference Article |
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Year |
2008 |
Publication |
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2008 |
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Issue |
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Pages |
368-375 |
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Keywords |
Information systems; Text messaging; Communication management; Community responders; Crisis management; Information exchanges; Interoperable communications; Speech act theory; Training and simulations; Training applications; Message passing |
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Abstract |
The characteristics of a crisis cannot be predicted and no two crises are alike. The responders in a crisis also vary creating two axis of uncertainty that inhibit rapid and accurate scope definition of a crisis. How and what a responder chooses to communicate in a crisis can impact subsequent response efforts placing importance on the clarity and cohesion of information exchange. Training and increased practice of clear and accurate message content between responders is proposed to improve the situation details needed for rapid scope identification. SMS text-messaging is one viable, mobile interoperable communication technology, accessible for everyday use. This research studies message content exchanged between responders and begins with the message-prompt to message-response relationship during crisis response training. A web-enabled training application has been designed to simulate two-way SMS text-message exchange and captures communication responses based on defined task prompts. Leveraging Speech Act Theory and the use of plain language protocols for communication exchange, the SMS text-message responses are assessed for ongoing training and practice. |
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Address |
City University of New York, Graduate Center, United States |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Washington, DC |
Editor |
F. Fiedrich, B. Van de Walle |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780615206974 |
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Track |
Improving Collaboration and Training |
Expedition |
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Conference |
5th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
530 |
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Author |
Elizabeth Avery Gomez; Murray Turoff |
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Title |
Interoperable communication: An analysis of SMS text-message exchange |
Type |
Conference Article |
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Year |
2007 |
Publication |
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers |
Abbreviated Journal |
ISCRAM 2007 |
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Volume |
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Issue |
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Pages |
45-50 |
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Keywords |
Message passing; Bottom up approach; Community responders; Crisis management; Governmental agency; Interoperable communications; Theory of Planned Behavior; Training and simulations; Training applications; Text messaging |
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Abstract |
Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research. |
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Address |
New Jersey Institute of Technology, United States |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Delft |
Editor |
B. Van de Walle, P. Burghardt, K. Nieuwenhuis |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789054874171; 9789090218717 |
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Track |
HOPS |
Expedition |
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Conference |
4th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
532 |
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