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| Author | Soussan Djamasbi; Eleanor T. Loiacono; Yitzhak Mendelson | ||||
| Title | Affect feedback during crisis and its role in improving IS utilization | Type | Conference Article | ||
| Year | 2010 | Publication | ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings | Abbreviated Journal | ISCRAM 2010 |
| Volume | Issue | Pages | |||
| Keywords | Hardware; Affect; Call centers; Controlled environment; Controlled laboratories; Crisis decisions; Research questions; Information systems | ||||
| Abstract | This research looks at a portion of a larger research question, which is does including affect feedback into an existing 911 call taking process improve IS utilization? The first step is to look at the impact of affect feedback in a controlled environment so that possible issues that could arise can be mitigated early on before actual implementation in a call center is performed. This paper focuses on the first step, a controlled laboratory experiment, which is explained in the methodology section of this paper. | ||||
| Address | Worcester Polytechnic Institute, United States | ||||
| Corporate Author | Thesis | ||||
| Publisher | Information Systems for Crisis Response and Management, ISCRAM | Place of Publication | Seattle, WA | Editor | S. French, B. Tomaszewski, C. Zobel |
| Language | English | Summary Language | English | Original Title | |
| Series Editor | Series Title | Abbreviated Series Title | |||
| Series Volume | Series Issue | Edition | |||
| ISSN | 2411-3387 | ISBN | Medium | ||
| Track | Human-Computer Interaction | Expedition | Conference | 7th International ISCRAM Conference on Information Systems for Crisis Response and Management | |
| Notes | Approved | no | |||
| Call Number | Serial | 453 | |||
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